Incidents

In the first step for moving all XMission Internet subscribers on UTOPIA to our new routers, tonight XMission engineering are moving all custom VLANS from the older router to the new routing fabric. This migration will cause a minor disruption of service as we change your connection to our new routers, but should last less than five minutes, and will require no action or change to your router's configuration.

An ongoing DDOS attack onBandwidth.com, who is one of several upstream carriers we use for our voice products, is affecting some outbound calling for XMission Voice customers, possibly including emergency services. Please be aware. This problem is intermittent. We are routing away where we an until the degradation has been resolved

Bandwidth.com reports all emergency services are again functional.

UTOPIA's engineers are investigating an outage affecting a small group of customers from varying footprints

DESCRIPTION: To accommodate for future growth, UTOPIA will be upgrading equipment in our WP002 footprint in West Point UT.

MAINTENANCE START TIME: September 23, 2021, 12:00 a.m. MDT MAINTENANCE STOP TIME: September 23,2021, 5:00 a.m. MDT

SCOPE OF IMPACT: Total customer affected: • 636 residential customers

MAINTENANCE NOTIFICATION: OR005 START: 9/7/21 11:00 pm FINISH: 9/8/21 7:00 am

We have a planned maintenance window scheduled for tonight. ~456 customers in this area of Orem City can expect to be down for the duration of this maintenance.