Incidents

DESCRIPTION: To accommodate for future growth, UTOPIA will be upgrading equipment in our WP002 footprint in West Point UT.

MAINTENANCE START TIME: September 23, 2021, 12:00 a.m. MDT MAINTENANCE STOP TIME: September 23,2021, 5:00 a.m. MDT

SCOPE OF IMPACT: Total customer affected: • 636 residential customers

MAINTENANCE NOTIFICATION: OR005 START: 9/7/21 11:00 pm FINISH: 9/8/21 7:00 am

We have a planned maintenance window scheduled for tonight. ~456 customers in this area of Orem City can expect to be down for the duration of this maintenance.

XMission will be performing emergency maintenance tonight, starting from Midnight to 6 AM, to address recent network performance issues. During this time, our network administrator may reroute Internet traffic through different parts of our network as diagnostic data is collected, but no major service downtime is expected

There is a current outage in Layton, possible fiber cut. ETA is 6 AM

OUTAGE & EMERGENCY MAINTENANCE NOTIFICATION: OR005 START: 9/1/21 10:00 PM END: 9/2/21 8:00 AM A fiber cut in Orem is affecting 57 homes. In order to make repairs, UTOPIA will need to cut a major cable that will take down ~300 more homes during this time in order to resolve the issues

Our network administrator was able to find a point of bandwidth saturation between a pair of core switches that was causing a bottleneck, resulting in packet loss. Connections should now be stabilized.