Incidents

6th September 2021

UTOPIA Maintenance in Orem, scheduled 3 years ago

To allow for future growth, UTOPIA will be upgrading the OR005 Cabinet in Orem UT.

SCOPE OF IMPACT: 456 residential and 14 business customers. Customers affected can expect to be down for the duration of the maintenance.

MAINTENANCE START TIME: Monday, Sep 6, 2021, 11:00 p.m. MDT

MAINTENANCE STOP TIME: Tuesday, Sep 7, 2021, 7:00 a.m. MDT

2nd September 2021

UTOPIA Maintenance in Layton Sept 2, 10:00 PM to 5:00 AM, scheduled 3 years ago

Due to US-89 UDOT construction, UTOPIA will be relocating fiber at the following locations in Layton, UT

Fernwood Dr Country Oaks Dr
Hobbs Creek DR

Affected customers affected can expect to be down for approximately two hours.

30th August 2021

No incidents reported

29th August 2021

No incidents reported

28th August 2021

No incidents reported

27th August 2021

UTOPIA General UTOPIA connection speeds and congestion - Fixed

Our network administrator was able to find a point of bandwidth saturation between a pair of core switches that was causing a bottleneck, resulting in packet loss. Connections should now be stabilized.

UTOPIA General UTOPIA connection speeds and congestion - currently investigating

Our network administrator is currently investigating a possible problem with a transit connection to one of our upstream providers, as well as our border routers, that may be affecting some UTOPIA customer's connection speeds.

26th August 2021

No incidents reported

25th August 2021

XMission Scheduled Maintenance: Border Router Decomission, scheduled 3 years ago

XMission will be replacing one of our border routers tonight, during a maintenance window between midnight and 6 AM. We will be decommissioning one of our Juniper MX240 routers and replacing it with a Juniper MX204, which will be able to scale with our bandwidth needs as we upgrade our network to handle 100 Gbps speeds. This maintenance is not expected to impact service to our customers, but a handful of users who peer with this router can expect downtime of between 15-60 minutes as we bring the new router online.

Maintenance on UTOPIA to Support eero Customers, scheduled 3 years ago

eero has provided a software fix that allows their routers to function correctly on XMission's network. This fix has been pushed out to all XMission customers on the UTOPIA network. Tonight XMission and UTOPIA will be begin moving those customers off the temporary VLAN back to XMission's full service. We will slowly execute this move over the coming nights in small, manageable volumes. Affected customers may experience a brief outage as their eeros reconnect. If you have an eero and continue to be unable to access the Internet, power cycle the eero, and if that also does not work, alert XMission support. Please note ONLY customers currently using eero routers on an XMission UTOPIA circuit will be impacted.

24th August 2021

No incidents reported

23rd August 2021

No incidents reported

22nd August 2021

No incidents reported

21st August 2021

No incidents reported

20th August 2021

No incidents reported

19th August 2021

No incidents reported

18th August 2021

No incidents reported

17th August 2021

UTOPIA Maintenance in Layton August 17, scheduled 3 years ago

DESCRIPTION:

UTOPIA will be repairing damaged fiber LA001.12.2 in Layton UT.

MAINTENANCE START TIME: Tuesday, Aug 17, 2021, 12:00 a.m. MDT

MAINTENANCE STOP TIME: Tuesday, Aug 17, 2021, 5:00 a.m. MDT

SCOPE OF IMPACT: (61 residential customer across 7 ISPs)

Affected customers can expect to down for approximately 2 hours.

16th August 2021

No incidents reported

15th August 2021

Clearfield UTOPIA - Core switch failure, affected footprints: Layton, Clearfield, West Point

UPDATE: outage is resolved, was due to a car accident which damaged an optical line

West Point UTOPIA - Core switch failure, affected footprints: Layton, Clearfield, West Point - Resolved

UPDATE: outage is resolved, was due to a car accident which damaged an optical line

West Point UTOPIA - Core switch failure, affected footprints: Layton, Clearfield, West Point

UTOPIA core switch failure resulting in ~1500 customers down in Layton, Clearfield, and West Point. UTOPIA engineers are on-scene

Clearfield UTOPIA - Core switch failure, affected footprints: Layton, Clearfield, West Point

UTOPIA core switch failure resulting in ~1500 customers down in Layton, Clearfield, West Point. UTOPIA engineers are on-scene

Layton UTOPIA - Core switch failure, affected footprints: Layton, Clearfield, West Point

A core switch failure is affecting ~1500 customers located in West Point, Layton, and Clearfield. UTOPIA's engineers are on-scene

Layton UTOPIA Outage - Layton

UTOPIA techs have been dispatched and are working to bring back ~300 customers affected by an outage in Layton. Some other customers in Layton may experience loss of connection while maintenance is performed

14th August 2021

Layton UTOPIA - Core switch failure, affected footprints: Layton, Clearfield, West Point - Resolved (car accident damaged optical line)

UPDATE: outage is resolved, was due to a car accident which damaged an optical line

13th August 2021

UTOPIA Emergency Maintenance Notification –Fiber PA004.4, scheduled 3 years ago

UTOPIA will be repairing damaged fiber PA004.4 in Payson UT. MAINTENANCE START TIME: Friday, Aug 13, 2021, 12:00 a.m. MDT MAINTENANCE STOP TIME: Friday, Aug 13, 2021, 5:00 a.m. MDT

Layton UTOPIA Power Outage: Layton

Power Outage Notification: There is a power outage in Layton affecting 38 in footprints LA002-ADS-2001. ETR is Est. Restore: Before 06:00 PM on 08/13.

Layton UTOPIA Outage - Footprint LA026-ADS-5001

DESCRIPTION: UTOPIA has been alerted to an outage in the LA026-ADS-5001 footprint(s) in Layton, UT. Engineering has been notified. Field Services has also been notified and is in transit to the site. 312 customers are affected. Updates will be sent as we know more information. START TIME: 10:30 AM UPDATE: This outage has been resolved. UPS-1 has failed. Everything was moved over to UPS-2 to get things back up and going. 10:54 AM

Orem UTOPIA Outage - Footprint OR003

UTOPIA has been alerted to an outage in the OR003 footprint(s) in Orem, UT. Engineering has been notified. Field Services has also been notified and is in transit to the site. 104 customers are affected. Updates will be sent as we know more information. RESOLVED: If you are still experiencing issues, please restart your router. 10:45am

12th August 2021

No incidents reported

11th August 2021

No incidents reported

10th August 2021

No incidents reported

9th August 2021

No incidents reported

8th August 2021

Orem UTOPIA Outage in Orem

12 customers remain affected by an overnight outage in Orem O006 that remains unidentified with repairs ongoing.

UPDATE ETR 7:00 PM MDT

7th August 2021

No incidents reported

6th August 2021

No incidents reported

5th August 2021

No incidents reported

4th August 2021

Orem UTOPIA Outage in Orem

Outage in the OR005 footprint(s) in Orem, UT. Engineering has been notified. Field Services has also been notified and is in transit to the site. 26 customers are affected. A slot in the switch has failed and a new slot is being prepared to replace it. ETTR 4:30 PM MDT

3rd August 2021

No incidents reported

2nd August 2021

No incidents reported

1st August 2021

Border Router Maintenance, scheduled 3 years ago

Starting late Sunday evening/Monday morning XMission will be introducing a new border router into network. Once in place we will be migrating some of our upstream carriers to it. Prior to migrating these upstream connections traffic will be gracefully rerouted and streams given time to move onto new paths. Upstream connections will be migrated one at a time. The following will be moving to the new border router: Comcast, XO/Verizon, Hurricane Electric, SIX, and CenturyLink/Lumen.