Incidents

20th August 2021

No incidents reported

19th August 2021

No incidents reported

18th August 2021

No incidents reported

17th August 2021

UTOPIA Maintenance in Layton August 17, scheduled 2 years ago

DESCRIPTION:

UTOPIA will be repairing damaged fiber LA001.12.2 in Layton UT.

MAINTENANCE START TIME: Tuesday, Aug 17, 2021, 12:00 a.m. MDT

MAINTENANCE STOP TIME: Tuesday, Aug 17, 2021, 5:00 a.m. MDT

SCOPE OF IMPACT: (61 residential customer across 7 ISPs)

Affected customers can expect to down for approximately 2 hours.

16th August 2021

No incidents reported

15th August 2021

Clearfield UTOPIA - Core switch failure, affected footprints: Layton, Clearfield, West Point

UPDATE: outage is resolved, was due to a car accident which damaged an optical line

West Point UTOPIA - Core switch failure, affected footprints: Layton, Clearfield, West Point - Resolved

UPDATE: outage is resolved, was due to a car accident which damaged an optical line

West Point UTOPIA - Core switch failure, affected footprints: Layton, Clearfield, West Point

UTOPIA core switch failure resulting in ~1500 customers down in Layton, Clearfield, and West Point. UTOPIA engineers are on-scene

Clearfield UTOPIA - Core switch failure, affected footprints: Layton, Clearfield, West Point

UTOPIA core switch failure resulting in ~1500 customers down in Layton, Clearfield, West Point. UTOPIA engineers are on-scene

Layton UTOPIA - Core switch failure, affected footprints: Layton, Clearfield, West Point

A core switch failure is affecting ~1500 customers located in West Point, Layton, and Clearfield. UTOPIA's engineers are on-scene

Layton UTOPIA Outage - Layton

UTOPIA techs have been dispatched and are working to bring back ~300 customers affected by an outage in Layton. Some other customers in Layton may experience loss of connection while maintenance is performed

14th August 2021

Layton UTOPIA - Core switch failure, affected footprints: Layton, Clearfield, West Point - Resolved (car accident damaged optical line)

UPDATE: outage is resolved, was due to a car accident which damaged an optical line

13th August 2021

UTOPIA Emergency Maintenance Notification –Fiber PA004.4, scheduled 2 years ago

UTOPIA will be repairing damaged fiber PA004.4 in Payson UT. MAINTENANCE START TIME: Friday, Aug 13, 2021, 12:00 a.m. MDT MAINTENANCE STOP TIME: Friday, Aug 13, 2021, 5:00 a.m. MDT

Layton UTOPIA Power Outage: Layton

Power Outage Notification: There is a power outage in Layton affecting 38 in footprints LA002-ADS-2001. ETR is Est. Restore: Before 06:00 PM on 08/13.

Layton UTOPIA Outage - Footprint LA026-ADS-5001

DESCRIPTION: UTOPIA has been alerted to an outage in the LA026-ADS-5001 footprint(s) in Layton, UT. Engineering has been notified. Field Services has also been notified and is in transit to the site. 312 customers are affected. Updates will be sent as we know more information. START TIME: 10:30 AM UPDATE: This outage has been resolved. UPS-1 has failed. Everything was moved over to UPS-2 to get things back up and going. 10:54 AM

Orem UTOPIA Outage - Footprint OR003

UTOPIA has been alerted to an outage in the OR003 footprint(s) in Orem, UT. Engineering has been notified. Field Services has also been notified and is in transit to the site. 104 customers are affected. Updates will be sent as we know more information. RESOLVED: If you are still experiencing issues, please restart your router. 10:45am

12th August 2021

No incidents reported

11th August 2021

No incidents reported

10th August 2021

No incidents reported

9th August 2021

No incidents reported

8th August 2021

Orem UTOPIA Outage in Orem

12 customers remain affected by an overnight outage in Orem O006 that remains unidentified with repairs ongoing.

UPDATE ETR 7:00 PM MDT

7th August 2021

No incidents reported

6th August 2021

No incidents reported

5th August 2021

No incidents reported

4th August 2021

Orem UTOPIA Outage in Orem

Outage in the OR005 footprint(s) in Orem, UT. Engineering has been notified. Field Services has also been notified and is in transit to the site. 26 customers are affected. A slot in the switch has failed and a new slot is being prepared to replace it. ETTR 4:30 PM MDT

3rd August 2021

No incidents reported

2nd August 2021

No incidents reported

1st August 2021

Border Router Maintenance, scheduled 2 years ago

Starting late Sunday evening/Monday morning XMission will be introducing a new border router into network. Once in place we will be migrating some of our upstream carriers to it. Prior to migrating these upstream connections traffic will be gracefully rerouted and streams given time to move onto new paths. Upstream connections will be migrated one at a time. The following will be moving to the new border router: Comcast, XO/Verizon, Hurricane Electric, SIX, and CenturyLink/Lumen.

31st July 2021

West Valley City UTOPIA Outage Notification for West Valley City

DESCRIPTION: UTOPIA has been alerted to an outage in the WV0** footprint(s) in West Valley , UT. Engineering has been notified and is in transit to the site. 92 customers are affected. Updates will be sent as we know more information. START TIME: 9:36 AM RESOLVED: The outage has been resolved. All services have been restored. Time of restoration: 11:45 AM

30th July 2021

No incidents reported

29th July 2021

No incidents reported

28th July 2021

Layton UTOPIA Outage - LA023

DESCRIPTION: UTOPIA has been alerted to an outage in the LA023 footprint(s) in Layton, UT. Engineering has been notified. Field Services has also been notified and is in transit to the site. 209 customers are affected. Updates will be sent as we know more information. START TIME: 9:00 AM 10:34am RESOLVED: We have been able to get power to our equipment and service has been restored.

27th July 2021

UTOPIA Emergency Fiber Maintenance Notification –MD003.2 Fiber-, scheduled 2 years ago

UTOPIA will be repairing damaged fiber at 115 E 6790S , Midvale UT. 84047 SCOPE OF IMPACT: 14 residential customers across 6 different ISPs can expect to be down for 4 to 5 hours during this maintenance.

26th July 2021

No incidents reported

25th July 2021

No incidents reported

24th July 2021

No incidents reported

23rd July 2021

No incidents reported

22nd July 2021

No incidents reported