@XMissionStatus on Twitter
All systems are operational
Scheduled Maintenance
UTOPIA Maintenance in Murray 5/16/25

TICKET SUBJECT: MU011 topology change 5/16/2025 TICKET NUMBER: 19158

DESCRIPTION: UTOPIA Maintenance MU011 topology change 5/16/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/16/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/16/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 13

UTOPIA Maintenance in West Valley City 5/16/25

DESCRIPTION: UTOPIA Maintenance WV018 Power Maintenance 5/16/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 05/16/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/16/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 30

UTOPIA Maintenance in Midvale 5/16/25

DESCRIPTION: UTOPIA Maintenance MD007 Topology change 5/16/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/16/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/16/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 29

Bountiful Fiber Maintenance 5/16/25

DESCRIPTION: UTOPIA Maintenance BF004 Power maintenance 05/16/2025 CATEGORY: Power Other

MAINTENANCE START TIME: 05/16/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/16/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 24

UTOPIA Maintenance in Payson 5/20/25

DESCRIPTION: UTOPIA Maintenance PA011 topology change 5/20/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/20/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/20/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 83

UTOPIA Maintenance - Topology Change for Payson

TICKET SUBJECT: PA011 topology change 5/20/2025 TICKET NUMBER: 19296

DESCRIPTION: UTOPIA Maintenance PA011 topology change 5/20/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/20/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/20/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 83

UTOPIA Maintenance in Brigham City 5/21/25

DESCRIPTION: UTOPIA Maintenance BR003-ADS-5001 Retirement 5/21/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 05/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

UPDATES: 05/07/2025 03:11 PM MDT - Residential customers will be moved during business hours and the business customer will be moved at midnight.

Incidents

28th June 2021

No incidents reported

27th June 2021

West Valley City UTOPIA West Valley City Partial Outage - RESOLVED

Limited outage affecting West Valley City - RESOLVED

26th June 2021

West Valley City UTOPIA West Valley City Partial Outage

A faulty switch in West Valley City is causing disconnectivity for some business and residential customers in the area. Field technicians have been dispatched by UTOPIA to address the issue.

25th June 2021

UTOPIA Maintenance in Orem, scheduled 3 years ago

UTOPIA is planning an emergency maintenance window for Friday June 25, 2021. UTOPIA will be rebooting a switch in the hut OR008 in Orem, UT.

50 total customers are affected and will lose all service for approximately 10 minutes while the switch reboots.

24th June 2021

No incidents reported

23rd June 2021

No incidents reported

22nd June 2021

No incidents reported

21st June 2021

No incidents reported

20th June 2021

No incidents reported

19th June 2021

No incidents reported

18th June 2021

UTOPIA Maintenance in Orem June 18, scheduled 3 years ago

Due to a forced Rocky Mtn. Power pole relocation. UTOPIA will be relocating fiber at 1103 S Carterville Rd. Orem UT.

SCOPE OF IMPACT: (9 residential customers)

Customer affected can expect to be down for 2 – 3 hours during this maintenance.

17th June 2021

No incidents reported

16th June 2021

No incidents reported

15th June 2021

UTOPIA Emergency Maintenance

Issues with a core switch has resulted in partial outages in the Clearfield, Layton, and West Point cities. Field technicians are onsite and investigating at the moment.

RESOLVED: Services have been restored. Please restart your router if you are still experiencing issues.

14th June 2021

Orem Utopia Emergency Maintenance in Orem

Orem there are two slots down on an Access Distribution Switch. 46 customers impacted (total not just XMission) tech en route. We suspect 20-30min ETA at this time.

RESOLVED: Service is restored. The cabinet lost power and the switches overheated from the lack of AC.

13th June 2021

No incidents reported

12th June 2021

UTOPIA Maintenance in Orem June 18, scheduled 3 years ago

Due to a forced Rocky Mtn. Power pole relocation. UTOPIA will be relocating fiber at 1103 S Carterville Rd. Orem UT.

SCOPE OF IMPACT: (9 residential customers)

Customer affected can expect to be down for 2 – 3 hours during this maintenance.

11th June 2021

No incidents reported

10th June 2021

No incidents reported

9th June 2021

No incidents reported

8th June 2021

No incidents reported

7th June 2021

Zimbra Hosted Email Zimbra Emergency maintenance

Zimbra emergency maintenance: A couple servers in our Zimbra hosting environment have file system issues, impacting about 5% of our hosted mail clients. Mail administrators have mostly restored the system but issue requires additional repairs with reboots. There will be intermittent issues for those mailbox holders until fully resolved. ETA 1-3 hours.

6th June 2021

No incidents reported

5th June 2021

No incidents reported

4th June 2021

No incidents reported

3rd June 2021

No incidents reported

2nd June 2021

No incidents reported

1st June 2021

No incidents reported

31st May 2021

Scheduled Maintenance on XMission's UTOPIA Router, scheduled 3 years ago

We will performing preventative maintenance on our router servicing our UTOPIA customers. This maintenance is expected to have minimal impact on customer's Internet service; however, should it become necessary to perform a reboot, customers may experience 10-20 minutes of downtime.

30th May 2021

No incidents reported