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Scheduled Maintenance
UTOPIA Maintenance in Midvale 3.29.24

DESCRIPTION: UTOPIA maintenance MD005 power upgrade

MAINTENANCE START TIME: 3/29/2024 12:01 AM MST

MAINTENANCE STOP TIME: 3/29/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Tremonton 3.29.24

DESCRIPTION: UTOPIA maintenance TR001 power maintenance

MAINTENANCE START TIME: 3/29/2024 12:01 AM MST

MAINTENANCE STOP TIME: 3/29/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Murray 4.2.24

DESCRIPTION: UTOPIA emergency maintenance retirement of core router in MU001.

MAINTENANCE START TIME: 4/2/2024 12:01 AM MST

MAINTENANCE STOP TIME: 4/2/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience an outage while maintenance is being performed.

UTOPIA Maintenance in West Valley City 4/5/24

DESCRIPTION: UTOPIA maintenance WV021 power upgrade/testing

MAINTENANCE START TIME: 4/5/2024 12:01 AM MST MAINTENANCE STOP TIME: 4/5/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Murray. 4/5/24

DESCRIPTION: UTOPIA maintenance MU015 decommission EOL switches.

MAINTENANCE START TIME: 4/5/2024 12:01 AM MST MAINTENANCE STOP TIME: 4/5/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Layton. 4/5/24

DESCRIPTION: UTOPIA maintenance LA014 power maintenance

MAINTENANCE START TIME: 4/5/2024 12:01 AM MST MAINTENANCE STOP TIME: 4/5/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Murray 4.12.24

DESCRIPTION: UTOPIA maintenance MU012 Power upgrade/testing

MAINTENANCE START TIME: 4/12/2024 12:01 AM MST MAINTENANCE STOP TIME: 4/12/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

Incidents

28th May 2021

UTOPIA Maintenance in Orem March 28 12:00 AM - 05:00 AM, scheduled 2 years ago

UTOPIA will be retiring several EOL switches in OR019, OR025 and OR007 footprints in Orem UT. A few affected customers will experience a 10-15 minute outage while they are moved to a different switch.

21st May 2021

UTOPIA Maintenance in Payson, scheduled 2 years ago

Customers can expect to be down for approximately 15 minutes during this maintenance. Window open between 00:00 AM - 05:00 AM

16th May 2021

No incidents reported

15th May 2021

Woodland Hills UTOPIA Fiber Cut in Woodland Hills

A fiber cut on UTOPIA in Woodland Hills is being repaired. Estimated time of return is between 8 and 9 pm tonight.

14th May 2021

UTOPIA Maintenance in Morgan, scheduled 2 years ago

UTOPIA will be doing and emergency power maintenance in our MR001 Hut in Morgan UT. We will be checking the cables connectivity.

UTOPIA Maintenance in MIdvale, scheduled 2 years ago

Switch maintenance in MD003. Customers can expect to be down for approximately 30 minutes during this maintenance. Window 12:00 AM to 05:00 AM

13th May 2021

No incidents reported

12th May 2021

No incidents reported

11th May 2021

No incidents reported

10th May 2021

Morgan Possible outage in Morgan on UTOPIA

Investigating a possible outage in Morgan on UTOPIA.

9th May 2021

No incidents reported

8th May 2021

No incidents reported

7th May 2021

No incidents reported

6th May 2021

No incidents reported

5th May 2021

No incidents reported

4th May 2021

Centerville UTOPIA Power Outage in Centerville

Power outage at a local cabinet, tech on site.

RESOLVED 11:35 PM

3rd May 2021

VoIP VoIP Instability

Some XMission Voice customers are not able to make or receive calls this morning. We are investigating a routing issue for one of the VLANs for our Voice data.

UPDATE: issue resolved 10:10 AM

UTOPIA Outage

XMission and UTOPIA engineers are currently looking into an issue that may be keeping some of our UTOPIA customers DHCP leases from being renewed, resulting in temporary disconnectivity.

2nd May 2021

Murray UTOPIA Murray08 footprint outage - RESOLVED

The outage affecting UTOPIA footprint Murray08 has been resolved as of 01:45 MST

1st May 2021

Murray UTOPIA Murray08 Footprint Outage

UTOPIA is reporting an issue on Murray footprint 08 which is affecting some XMission customers there. Engineers have been dispatched and will relay further information as the issue is addressed.

30th April 2021

No incidents reported

29th April 2021

No incidents reported

28th April 2021

No incidents reported

27th April 2021

No incidents reported

26th April 2021

No incidents reported

25th April 2021

No incidents reported

24th April 2021

No incidents reported

23rd April 2021

No incidents reported

22nd April 2021

Murray Fiber Cut in Murray

A fiber cut in MU002 is affecting a small number of customers in Murray. Repairs are underway, not ETA.

Tremonton UTOPIA fiber cut - Tremonton RESOLVED

RESOLVED: Splicing complete. Tremonton links are all back up and service restored.

21st April 2021

No incidents reported

20th April 2021

No incidents reported

19th April 2021

Layton UTOPIA Outage in Layton

UTOPIA has lost connectivity to a switch in Layton, UT (LA002) Field Services has been notified and is in transit to the site. 22 customers are affected. Updates will be sent as we know more information.

UPDATE: repaired.

18th April 2021

No incidents reported

17th April 2021

No incidents reported