Incidents

2nd May 2021

Murray UTOPIA Murray08 footprint outage - RESOLVED

The outage affecting UTOPIA footprint Murray08 has been resolved as of 01:45 MST

1st May 2021

Murray UTOPIA Murray08 Footprint Outage

UTOPIA is reporting an issue on Murray footprint 08 which is affecting some XMission customers there. Engineers have been dispatched and will relay further information as the issue is addressed.

30th April 2021

No incidents reported

29th April 2021

No incidents reported

28th April 2021

No incidents reported

27th April 2021

No incidents reported

26th April 2021

No incidents reported

25th April 2021

No incidents reported

24th April 2021

No incidents reported

23rd April 2021

No incidents reported

22nd April 2021

Murray Fiber Cut in Murray

A fiber cut in MU002 is affecting a small number of customers in Murray. Repairs are underway, not ETA.

Tremonton UTOPIA fiber cut - Tremonton RESOLVED

RESOLVED: Splicing complete. Tremonton links are all back up and service restored.

21st April 2021

No incidents reported

20th April 2021

No incidents reported

19th April 2021

Layton UTOPIA Outage in Layton

UTOPIA has lost connectivity to a switch in Layton, UT (LA002) Field Services has been notified and is in transit to the site. 22 customers are affected. Updates will be sent as we know more information.

UPDATE: repaired.

18th April 2021

No incidents reported

17th April 2021

No incidents reported

16th April 2021

Cogent Maintenance, scheduled 4 years ago

Expected 15 minutes downtime. Customers will experience little impact

Brigham City UTOPIA Service Outage in Brigham CIty

Lost communication to a switch out of Brigham City. Technician en route to investigate.

IMPACT: 33 Residential and 4 City cites.

No current ETR at this time.

15th April 2021

Zimbra Hosted Email mailbox server upgrades, scheduled 4 years ago

Tonight, admins will be installing the latest Zimbra server patch (8.8.15 Patch 20) Zimbra services will be unavailable for a short time (usually 5-10 minutes) while server components are reloaded.

14th April 2021

Orem UTOPIA Outage in Orem

A switchbox in Orem has lost power. Techs are en route to investigate.

update ETR 5:30

13th April 2021

No incidents reported

12th April 2021

No incidents reported

11th April 2021

Tremonton UTOPIA fiber cut - Tremonton

A fire in Tremonton resulted in the damaging of the fiber line servicing some of our UTOPIA customers there, causing downtime this evening and into tonight. Dispatch is currently working on the ground and expects to have the line repaired and customers back online by 2AM, Sunday April 11th.

10th April 2021

No incidents reported

9th April 2021

No incidents reported

8th April 2021

No incidents reported

7th April 2021

No incidents reported

6th April 2021

No incidents reported

5th April 2021

Orem Power outage affecting UTOPIA in Lindon & Orem

A Rocky Mountain Power outage is affecting 255 UTOPIA customers in Lindon & Orem. Repair crews are onsite.

UTOPIA General UTOPIA outage resolution

Most customers should now have service on UTOPIA fully restored. If you still do not have Internet service, please power cycle your router. If a power cycle fails to restore your service, please contact our support team: 801-539-0852 or chat.xmission.com Thank you for your patience.

4th April 2021

Known outage for UTOPIA DHCP customer

We think we have isolated the problem, however please restart if you haven't yet

We are aware of an outage that is affecting UTOPIA customers using DHCP. We are actively working on getting our DHCP server operational.

3rd April 2021

No incidents reported