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Scheduled Maintenance
WV035 switch retirement for residential customers 11/13/2025 - West Valley

DESCRIPTION: UTOPIA Maintenance WV035 switch retirement for residential customers 11/13/2025 CATEGORY:

MAINTENANCE START TIME: 11/13/2025 08:00 AM MST MAINTENANCE STOP TIME: 11/13/2025 05:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 41

LA001 switch retirement 11/14/2025 - Layton

DESCRIPTION: UTOPIA Maintenance LA001 switch retirement 11/14/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 11/14/2025 12:01 AM MST MAINTENANCE STOP TIME: 11/14/2025 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 8

NS002 switch retirement 11/14/2025 - North Salt Lake

DESCRIPTION: UTOPIA Maintenance NS002 switch retirement 11/14/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 11/14/2025 12:01 AM MST MAINTENANCE STOP TIME: 11/14/2025 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 10

WV033 switch retirement for residential customers 11/18/2025 8am-5pm - West Valley

DESCRIPTION: UTOPIA Maintenance WV033 switch retirement for residential customers 11/18/2025 8am-5pm CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 11/18/2025 08:00 AM MST MAINTENANCE STOP TIME: 11/18/2025 05:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. RESIDENTIAL CUSTOMERS: 50

LI009-ADS-1002 switch retirement 11/19/2025 - Lindon

DESCRIPTION: UTOPIA Maintenance LI009-ADS-1002 switch retirement 11/19/2025 CATEGORY:

MAINTENANCE START TIME: 11/19/2025 12:01 AM MST MAINTENANCE STOP TIME: 11/20/2025 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 79

WV013 switch retirement for residential customers 11/20 8am-4pm - West Valley

DESCRIPTION: UTOPIA Maintenance WV013 switch retirement for residential customers 11/20 8am-4pm CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 11/20/2025 08:00 AM MST MAINTENANCE STOP TIME: 11/20/2025 04:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

RESIDENTIAL CUSTOMERS: 36

LA013 switch retirement for business customers 11/21/2025 - Layton

DESCRIPTION: UTOPIA Maintenance LA013 switch retirement for business customers 11/21/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 11/21/2025 12:01 AM MST MAINTENANCE STOP TIME: 11/21/2025 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1

Incidents

1st May 2021

No incidents reported

30th April 2021

No incidents reported

29th April 2021

No incidents reported

28th April 2021

No incidents reported

27th April 2021

No incidents reported

26th April 2021

No incidents reported

25th April 2021

No incidents reported

24th April 2021

No incidents reported

23rd April 2021

No incidents reported

22nd April 2021

Murray Fiber Cut in Murray

A fiber cut in MU002 is affecting a small number of customers in Murray. Repairs are underway, not ETA.

Tremonton UTOPIA fiber cut - Tremonton RESOLVED

RESOLVED: Splicing complete. Tremonton links are all back up and service restored.

21st April 2021

No incidents reported

20th April 2021

No incidents reported

19th April 2021

Layton UTOPIA Outage in Layton

UTOPIA has lost connectivity to a switch in Layton, UT (LA002) Field Services has been notified and is in transit to the site. 22 customers are affected. Updates will be sent as we know more information.

UPDATE: repaired.

18th April 2021

No incidents reported

17th April 2021

No incidents reported

16th April 2021

Cogent Maintenance, scheduled 4 years ago

Expected 15 minutes downtime. Customers will experience little impact

Brigham City UTOPIA Service Outage in Brigham CIty

Lost communication to a switch out of Brigham City. Technician en route to investigate.

IMPACT: 33 Residential and 4 City cites.

No current ETR at this time.

15th April 2021

Zimbra Hosted Email mailbox server upgrades, scheduled 4 years ago

Tonight, admins will be installing the latest Zimbra server patch (8.8.15 Patch 20) Zimbra services will be unavailable for a short time (usually 5-10 minutes) while server components are reloaded.

14th April 2021

Orem UTOPIA Outage in Orem

A switchbox in Orem has lost power. Techs are en route to investigate.

update ETR 5:30

13th April 2021

No incidents reported

12th April 2021

No incidents reported

11th April 2021

Tremonton UTOPIA fiber cut - Tremonton

A fire in Tremonton resulted in the damaging of the fiber line servicing some of our UTOPIA customers there, causing downtime this evening and into tonight. Dispatch is currently working on the ground and expects to have the line repaired and customers back online by 2AM, Sunday April 11th.

10th April 2021

No incidents reported

9th April 2021

No incidents reported

8th April 2021

No incidents reported

7th April 2021

No incidents reported

6th April 2021

No incidents reported

5th April 2021

Orem Power outage affecting UTOPIA in Lindon & Orem

A Rocky Mountain Power outage is affecting 255 UTOPIA customers in Lindon & Orem. Repair crews are onsite.

UTOPIA General UTOPIA outage resolution

Most customers should now have service on UTOPIA fully restored. If you still do not have Internet service, please power cycle your router. If a power cycle fails to restore your service, please contact our support team: 801-539-0852 or chat.xmission.com Thank you for your patience.

4th April 2021

Known outage for UTOPIA DHCP customer

We think we have isolated the problem, however please restart if you haven't yet

We are aware of an outage that is affecting UTOPIA customers using DHCP. We are actively working on getting our DHCP server operational.

3rd April 2021

SLIX Delong & Social Hall Upgrade, scheduled 4 years ago

The SLIX switches at Delong & Social Hall will have their back-hauls rerouted through new connections. There will be an interruption of service between switches, but not between peers on the same switch. The interruptions should be momentary as the VLAN reroutes and mac-tables repopulate.

2nd April 2021

No incidents reported