UTOPIA has lost connectivity to a switch in Layton, UT (LA002) Field Services has been notified and is in transit to the site. 22 customers are affected. Updates will be sent as we know more information.
UPDATE: repaired.
18th April 2021
No incidents reported
17th April 2021
No incidents reported
16th April 2021
Cogent Maintenance, scheduled 4 years ago
Expected 15 minutes downtime. Customers will experience little impact
Brigham CityUTOPIA Service Outage in Brigham CIty
Lost communication to a switch out of Brigham City. Technician en route to investigate.
IMPACT:
33 Residential and 4 City cites.
No current ETR at this time.
15th April 2021
Zimbra Hosted Email mailbox server upgrades, scheduled 4 years ago
Tonight, admins will be installing the latest Zimbra server patch (8.8.15 Patch 20)
Zimbra services will be unavailable for a short time (usually 5-10 minutes) while server components are reloaded.
14th April 2021
OremUTOPIA Outage in Orem
A switchbox in Orem has lost power. Techs are en route to investigate.
update ETR 5:30
13th April 2021
No incidents reported
12th April 2021
No incidents reported
11th April 2021
TremontonUTOPIA fiber cut - Tremonton
A fire in Tremonton resulted in the damaging of the fiber line servicing some of our UTOPIA customers there, causing downtime this evening and into tonight. Dispatch is currently working on the ground and expects to have the line repaired and customers back online by 2AM, Sunday April 11th.
10th April 2021
No incidents reported
9th April 2021
No incidents reported
8th April 2021
No incidents reported
7th April 2021
No incidents reported
6th April 2021
No incidents reported
5th April 2021
OremPower outage affecting UTOPIA in Lindon & Orem
A Rocky Mountain Power outage is affecting 255 UTOPIA customers in Lindon & Orem. Repair crews are onsite.
UTOPIA GeneralUTOPIA outage resolution
Most customers should now have service on UTOPIA fully restored. If you still do not have Internet service, please power cycle your router. If a power cycle fails to restore your service, please contact our support team: 801-539-0852 or chat.xmission.com Thank you for your patience.
4th April 2021
Known outage for UTOPIA DHCP customer
We think we have isolated the problem, however please restart if you haven't yet
We are aware of an outage that is affecting UTOPIA customers using DHCP. We are actively working on getting our DHCP server operational.
3rd April 2021
SLIX Delong & Social Hall Upgrade, scheduled 4 years ago
The SLIX switches at Delong & Social Hall will have their back-hauls rerouted through new connections. There will be an interruption of service between switches, but not between peers on the same switch. The interruptions should be momentary as the VLAN reroutes and mac-tables repopulate.
2nd April 2021
No incidents reported
1st April 2021
No incidents reported
31st March 2021
No incidents reported
30th March 2021
No incidents reported
29th March 2021
XMission Voice Upgrades, scheduled 4 years ago
We will be installing updates on our XMission Voice Software on Monday, March 29, 2021 at 1 am. We do not expect any customer facing impact during this maintenance window. If any there are any active calls, they should reconnect to our redundant server.