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All systems are operational

Incidents

19th March 2021

UTOPIA Maintenance in Orem, scheduled 4 years ago

UTOPIA will be making a change to the configuration on switch OR014-ADS-7004 in the OR014 footprint located in Orem Utah.

MAINTENANCE START TIME: 03/19/2021 12:00 a.m. MST

MAINTENANCE STOP TIME: 03/19/2021 05:00 a.m. MST

SCOPE OF IMPACT:

          This is expected to be non-customer affecting

10th March 2021

UTOPIA Maintenance in Tremonton, scheduled 4 years ago

UTOPIA will be replacing a router to allow for an increase bandwidth. Affected customers can expect to be down for 30 minutes.

MAINTENANCE START TIME: 3/10/2021 12:00 a.m. MST

MAINTENANCE STOP TIME: 3/10/2021 01:00 a.m. MST

9th March 2021

Zimbra Hosted Email minor system updates, scheduled 4 years ago

We will be installing some minor updates on our Zimbra infrastructure tonight (03/09/2021) starting at 10PM MST. Less than 30 minutes of service interruptions expected as we restart backend services. No email will be lost.

8th March 2021

No incidents reported

7th March 2021

No incidents reported

6th March 2021

No incidents reported

5th March 2021

No incidents reported

4th March 2021

No incidents reported

3rd March 2021

UTOPIA Maintenance in Layton and West Valley City, scheduled 4 years ago

UTOPIA will be upgrading links between LA007 and WV011 to improve capacity. Expected to be non-customer impacting.

2nd March 2021

No incidents reported

1st March 2021

No incidents reported

28th February 2021

No incidents reported

27th February 2021

No incidents reported

26th February 2021

No incidents reported

25th February 2021

No incidents reported

24th February 2021

XMission Office phone system upgrades, scheduled 4 years ago

XMission is upgrading our office phone system to improve our customer interaction when calling into the offices. During the upgrades our office phones may be unavailable and we ask if customers need assistance during this maintenance to contact us via Live Chat or E-Mail.

23rd February 2021

No incidents reported

22nd February 2021

Orem Orem Outage

There is a current outage in Orem, as of 10:10. No ETA at this time.

Update: it is now resolved. If you are still experiencing issues, please restart your router.

21st February 2021

No incidents reported

20th February 2021

No incidents reported

19th February 2021

No incidents reported

18th February 2021

No incidents reported

17th February 2021

No incidents reported

16th February 2021

Brief Network Outage

Human error caused a brief critical network outage from approximately 2:52 to 3:01 p.m. A network administrator was configuring some new routing equipment pending some big upcoming upgrades.

15th February 2021

No incidents reported

14th February 2021

Rebooting switch to resolve SNMP-related error, scheduled 4 years ago

At the advice of our vendor's TAC team, we will be rebooting one of our network switches on Sunday the 14th at 3 AM to resolve a SNMP-related bug. Care will be taken during this time, and we will reroute customer traffic to a redundant switch prior to rebooting to avoid disruption of service. While no downtime is anticipated during the maintenance window, customers might experience slight delays or lagging as we transition traffic from one redundant switch to the other.

13th February 2021

No incidents reported

12th February 2021

Rebooting switch to resolve SNMP-related error, scheduled 4 years ago

At the advice of our vendor's TAC team, we will be rebooting one of our network switches on Friday the 12th at 3 AM to resolve a SNMP-related bug. Care will be taken during this time, and we will reroute customer traffic to a redundant switch prior to rebooting to avoid disruption of service. While no downtime is anticipated during the maintenance window, customers might experience slight delays or lagging as we transition traffic from one redundant switch to the other.

11th February 2021

No incidents reported

10th February 2021

No incidents reported

9th February 2021

No incidents reported

8th February 2021

No incidents reported

7th February 2021

No incidents reported