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Scheduled Maintenance
UTOPIA Maintenance in Murray 5/16/25

TICKET SUBJECT: MU011 topology change 5/16/2025 TICKET NUMBER: 19158

DESCRIPTION: UTOPIA Maintenance MU011 topology change 5/16/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/16/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/16/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 13

UTOPIA Maintenance in West Valley City 5/16/25

DESCRIPTION: UTOPIA Maintenance WV018 Power Maintenance 5/16/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 05/16/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/16/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 30

UTOPIA Maintenance in Midvale 5/16/25

DESCRIPTION: UTOPIA Maintenance MD007 Topology change 5/16/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/16/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/16/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 29

Bountiful Fiber Maintenance 5/16/25

DESCRIPTION: UTOPIA Maintenance BF004 Power maintenance 05/16/2025 CATEGORY: Power Other

MAINTENANCE START TIME: 05/16/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/16/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 24

UTOPIA Maintenance in Payson 5/20/25

DESCRIPTION: UTOPIA Maintenance PA011 topology change 5/20/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/20/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/20/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 83

UTOPIA Maintenance - Topology Change for Payson

TICKET SUBJECT: PA011 topology change 5/20/2025 TICKET NUMBER: 19296

DESCRIPTION: UTOPIA Maintenance PA011 topology change 5/20/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/20/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/20/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 83

UTOPIA Maintenance in Brigham City 5/21/25

DESCRIPTION: UTOPIA Maintenance BR003-ADS-5001 Retirement 5/21/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 05/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

UPDATES: 05/07/2025 03:11 PM MDT - Residential customers will be moved during business hours and the business customer will be moved at midnight.

Incidents

3rd February 2021

Migration of Legacy Webmail Customers, scheduled 4 years ago

Mailbox migration to our newer webmail server is currently under way.

Migration of Legacy Webmail Customers, scheduled 4 years ago

Due to spammers abusing an exploit on this legacy mail server XMission must migrate remaining customers to our newer webmail server immediately rather than more slowly as mentioned in an announcement sent to these customers on January 20th. The migration will commence as soon as some custom bulk migration tools are completed by our staff.

2nd February 2021

No incidents reported

1st February 2021

No incidents reported

31st January 2021

No incidents reported

30th January 2021

No incidents reported

29th January 2021

Lindon UTOPIA Outage in Lindon

The UTOPIA issues in Lindon have been fixed.

Lindon UTOPIA Outage in Lindon

Some customers in Lindon on the UTOPIA network are temporarily without service while a switch is being repaired. Repairs are estimated to be complete within the hour.

28th January 2021

No incidents reported

27th January 2021

UTOPIA Maintenance in Layton, scheduled 4 years ago

UTOPIA will be upgrading links between LA007 and LA009 to improve capacity. No customer impact is expected.

UTOPIA DHCP server RAM expansion, scheduled 4 years ago

UTOPIA DHCP server will have its RAM doubled to 4GB. This will require shutdown and restart of the virtual machine running the server, but should be out of service no longer than 5 minutes. During downtime, new leases will not be assigned.

System failure during scheduled maintenance.

During the annual UPS preventative maintenance, our transfer switch encountered an error and rejected the load transfer. Our UPS worked as intended but unfortunately was not able to last as long as needed until power could be restored. We are working to restore power to all systems.

26th January 2021

UPS Preventative Maintenance, scheduled 4 years ago

XMission will be having our annual UPS preventative maintenance performed after hours to ensure peak performance for our backup power sources. This maintenance includes putting the UPS in bypass and running off of our backup generators. During this maintenance window, we expect to have no problems. The maintenance will be carried out by qualified vendors.

UTOPIA General UTOPIA has recovered.

UTOPIA appears to have recovered with little indication as to the cause of the outage. If you are still having issues, please reboot your router and contact us if you are still down.

UTOPIA General Scattered UTOPIA outages.

Scattered UTOPIA outages. Still investigating.

25th January 2021

No incidents reported

24th January 2021

No incidents reported

23rd January 2021

Orem UTOPIA fiber break was repaired.

Orem UTOPIA fiber break was repaired.

22nd January 2021

UTOPIA General UTOPIA Outage in Orem City

UPDATE: Conduit is still being repaired. ETR: 12:00 a.m.

UTOPIA General UTOPIA Outage in Orem City

“UPDATE: A fiber cut has been determined to be the cause of the issue. Crews have been dispatched to repair the damage. No ETR at this time.”

UTOPIA General UTOPIA Outage in Orem City

There is a service interruption impacting customers in Orem City. Currently, there are roughly 30 residential customers down. Field Services is being dispatched. No ETR at this time.

21st January 2021

No incidents reported

20th January 2021

No incidents reported

19th January 2021

No incidents reported

18th January 2021

No incidents reported

17th January 2021

No incidents reported

16th January 2021

No incidents reported

15th January 2021

No incidents reported

14th January 2021

No incidents reported

13th January 2021

No incidents reported

12th January 2021

No incidents reported

11th January 2021

No incidents reported

10th January 2021

No incidents reported

9th January 2021

No incidents reported

8th January 2021

No incidents reported

7th January 2021

No incidents reported

6th January 2021

No incidents reported

5th January 2021

No incidents reported