Incidents

DESCRIPTION: Damage/Repair D-MUMD7.1 (Backbone)

MAINTENANCE START TIME: 9/13/2024 12:00 AM MST MAINTENANCE STOP TIME: 9/13/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

Residential customers-399

Network Admins will be restarting equipment and replacing a UPS at Artspace on September 11th, 6:00 AM. Restarting the switch and replacing the UPS will take anywhere from 10 minutes, to an hour, and less than 85 customers will be affected.

DESCRIPTION: UTOPIA Maintenance MU019 power update/testing 9/6/2024 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 09/06/2024 12:01 AM MDT MAINTENANCE STOP TIME: 09/06/2024 06:00 AM MDT

SCOPE OF IMPACT: All affected BUSINESS/ENTERPRISE CUSTOMERS: 6 RESIDENTIAL CUSTOMERS: 127

DESCRIPTION: MR001 fixing Aerial line.

MAINTENANCE START TIME: 8/30/2024 12:00 AM MST MAINTENANCE STOP TIME: 8/30/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

Residential customers-1118

Footprint(s) OR027 DESCRIPTION: UTOPIA has been alerted to an outage in the OR027 footprint(s) in Orem, UT. Field Services are in transit to the site. There are 200 residential customers affected.

RESOLVED: The outage has been resolved. All services have been restored. The cabinet will run on a generator until the power outage is resolved. RESOLUTION TIME: 11:45 p.m.

DESCRIPTION: UTOPIA maintenance OR012 power testing/maintenance

MAINTENANCE START TIME: 8/23/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/23/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

75 Residential customers. 13 Business/Enterprise customers.

DESCRIPTION: Convert PA020 and PA024 to new stack. MAINTENANCE START TIME: 8/20/2024 12:00 AM MST MAINTENANCE STOP TIME: 8/20/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA has been alerted to an outage for all footprints in Centerville, UT. We are currently investigating the outage. No ETA at this time. RESOLVED: The outage has been resolved. All services have been restored.

UTOPIA is sending field technicians to investigate an unresponsive switch which is resulting in a partial outage affecting some of our customers in Payson, specifically on the PA011 footprint.

Technicians are on their way, updates will be posted here are they develop

Resolved 14/08/2024 11:50

DESCRIPTION: UTOPIA emergency maintenance fiber repair RL-365037, D-CF.1 144F, & CF003.10 72F

MAINTENANCE START TIME: 8/9/2024 12:01 AM MST

MAINTENANCE STOP TIME: 8/9/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience an outage while maintenance is being performed.