Incidents

2nd December 2022

UTOPIA Power Upgrade in West Valley 12/2/2022 12:01am, scheduled 1 year ago

DESCRIPTION: Power upgrade in WV004

MAINTENANCE START TIME: 12/2/2022 12:01am

MAINTENANCE STOP TIME: 12/2/2022 6:00am

SCOPE OF IMPACT: All customers will be without service during upgrade.

UTOPIA Power Upgrade in Pleasant Grove 12/2/2022 12:01am, scheduled 1 year ago

DESCRIPTION: Power upgrade in PA023

MAINTENANCE START TIME: 12/2/2022 12:01am

MAINTENANCE STOP TIME: 12/2/2022 6:00am

SCOPE OF IMPACT: All customers will experience brief outage while maintenance is performed.

19th November 2022

No incidents reported

18th November 2022

UTOPIA Maintenance in Lindon 11/18/22, scheduled 1 year ago

DESCRIPTION: UTOPIA will have a Power Maintenance in LI007

MAINTENANCE START TIME: 12:01 am

MAINTENANCE STOP TIME: 6:00 am

SCOPE OF IMPACT: All customers will be without service while the upgrade is being performed.

17th November 2022

No incidents reported

16th November 2022

No incidents reported

15th November 2022

No incidents reported

14th November 2022

Midvale Midvale MD013 Outage

UTOPIA Network Outage Notification for 11/14/22 - Footprint(s) MD013 DESCRIPTION: UTOPIA has been alerted to an outage in the MD013 footprint(s) in Midvale, UT. Field Services are in transit to the site. There are 83 residential customers affected.

UTOPIA_Status: UTOPIA Network Outage Resolution - 14/14/22 - Footprint(s) MD013 in Midvale, UT., UT. RESOLVED: The outage has been resolved. All services have been restored. fiber damage fiber fixed RESOLUTION TIME: 5:00pm

13th November 2022

No incidents reported

12th November 2022

No incidents reported

11th November 2022

No incidents reported

10th November 2022

No incidents reported

9th November 2022

No incidents reported

8th November 2022

No incidents reported

7th November 2022

Pleasant Grove UTOPIA Network Outage Notification in Pleasant Grove

UTOPIA Network Outage Notification for 11/7/22 - Footprint(s) PG001

DESCRIPTION: UTOPIA has been alerted to an outage in the PG001 footprint(s) in Pleasant Grove, UT. Field Services are in transit to the site. There are 264 residential customers affected. Updates will be sent

Resolved

Clearfield UTOPIA PARTIAL OUTAGE - Syracuse, UT, investigating

We are currently investigating an issue affecting some customers in/near Clearfield, UT affecting their ability to connect over UTOPIA

Artspace Power outage in Salt Lake - Artspace Macaroni Flats & Artspace Bridge

A power outage in downtown SLC is affecting both Artspace Macaroni Flats and Artspace Bridge circuits - no ETR at present while power is being restored

6th November 2022

No incidents reported

5th November 2022

No incidents reported

4th November 2022

No incidents reported

3rd November 2022

Outage in Pleasant Grove, UT - Fixed

DESCRIPTION: UTOPIA has been alerted to an outage in the PG001 footprint(s) in Pleasant Grove, UT. Field Services are in transit to the site. There are approximately 75 residential customers affected. Updates will be sent as we know more information.

2nd November 2022

No incidents reported

1st November 2022

No incidents reported

31st October 2022

West Valley City Outage for WV030

UTOPIA Network Outage Notification for 10/31/22 - Footprint(s) WV030 DESCRIPTION: UTOPIA has been alerted to an outage in the WV030 footprint(s) in West Valley, UT. Field Services are in transit to the site. There are 42 residential customers affected.

Resolved

30th October 2022

No incidents reported

29th October 2022

No incidents reported

28th October 2022

Murray Murray Outage MU023 - Fixed

UTOPIA Network Outage Notification for 10/28/2022 - Footprint(s) MU023 DESCRIPTION: UTOPIA has been alerted to an outage in the MU023 footprint(s) in Murray, UT. Field Services and Engineers are in transit to the site. There are 100 residential customers affected.

RESOLVED: The outage has been resolved. All services have been restored. Switch failed swapped to new switch, set up truck rolls for 7 customers who's equipment is incompatible with the new switch.

27th October 2022

No incidents reported

26th October 2022

No incidents reported

25th October 2022

VoIP XMission Mobile App (Android)

Android users using the XMission Mobile Voice App, are not getting notifications of new incoming phones calls. We believe the issue is with the Android operating system is not accepting the "push notifications" from our Voice Server relaying the incoming call to the user. If you have your XMission Mobile Voice App open and live on the screen this does not apply.

24th October 2022

No incidents reported

23rd October 2022

No incidents reported

22nd October 2022

No incidents reported

21st October 2022

UTOPIA Maintenance in West Valley 10/21 12:00AM to 06:00AM, scheduled 1 year ago

DESCRIPTION: Upgrading WV035 battery backup system.

INCIDENT START TIME: 10/21/2022 12:01 a.m.

INCIDENT STOP TIME: 10/21/2022 6:00 a.m.

SCOPE OF IMPACT: All customer will experience outage during move to new power system.