Incidents

16th October 2026

No incidents reported

15th October 2026

BR003 switch retirement - Brigham City, scheduled 1 day ago

DESCRIPTION: UTOPIA Maintenance BR003 switch retirement CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/15/2026 08:00 AM MDT MAINTENANCE STOP TIME: 10/15/2026 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 37

West Point UTOPIA Scheduled Maintenance Notification

UPDATES: 10/16/2026 05:53 AM MDT - Crews are still working on the fiber maintenance. The ETR is moved up to 8:00 a.m.

TICKET SUBJECT: WP001 | Fiber - Relocation/UndergroundChange TICKET NUMBER: 28795

DESCRIPTION: WP001 | Fiber - Relocation/UndergroundChange CATEGORY: Fiber Relocation/UndergroundChange

MAINTENANCE START TIME: 10/16/2026 09:57 AM MDT - Ticket resolved MAINTENANCE STOP TIME: 10/16/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 278

14th October 2026

Murray Fiber Cut in Murray - MU002.3.7 Cable

We have been made aware of an outage impacting XMission Fiber customers in Murray.

DESCRIPTION: UTOPIA Network Outage Fibercut on MU002.3.7 cable affecting residential customers. We have let Field Services know of the issue.

START TIME: 10/14/2026 10:17 AM MDT END TIME: 10/15/2026 06:10 AM MDT

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 0 VERIFIED RESIDENTIAL CUSTOMERS: 9

13th October 2026

No incidents reported

12th October 2026

NTT Longhaul 100Gb to Coresite LA is down

Longhaul 100Gb to Coresite LA is down. Our longhaul telco provider is investigating.

11th October 2026

No incidents reported

10th October 2026

No incidents reported

9th October 2026

UTOPIA Maintenance WV030 | Network - Configuration Change, scheduled 1 week ago

DESCRIPTION: UTOPIA Maintenance WV030 | Network - Configuration Change CATEGORY: Other Other

MAINTENANCE START TIME: 10/09/2026 12:00 AM MDT MAINTENANCE STOP TIME: 10/09/2026 06:00 AM MDT

Brigham City UTOPIA Maintenance BR001, BR002 and BR003 Power Maintenance

MAINTENANCE START TIME: 10/09/2026 12:01 AM MDT MAINTENANCE STOP TIME: 10/09/2026 06:00 AM MDT

UPDATE: 10/09/2026 03:19 AM MDT - Maintenance resolved

8th October 2026

Lindon UTOPIA Maintenance LI001 | Fiber - Relocation/UndergroundChange

MAINTENANCE START TIME: 10/08/2026 10:00 PM MDT MAINTENANCE STOP TIME: 10/09/2026 06:00 AM MDT

UPDATES: 10/09/2026 05:36 AM MDT - Ticket resolved 09/30/2026 12:30 PM MDT - Utopia will be relocating fiber before UDOT paves road

Orem Outage in Orem

We have been made aware of a networking outage out in Orem that is affecting our customers, this is fairly new so we do not have a lot of information about the matter. We will be posting updates once we receive new information about the outage and the status on the repair, we appreciate your patience during this time.

UPDATES: 10/09/2026 01:00 AM MDT - Ticket resolved 10/09/2026 01:00 AM MDT - All customers should be restored. 10/08/2026 06:24 PM MDT - Crew on site doing repairs. ETR: 8AM on 10.9.26

7th October 2026

Outage | Network Hardware MU022

DESCRIPTION: UTOPIA Network Outage CATEGORY: Network Hardware Device/Configuration

START TIME: 10/07/2026 12:40 PM MDT END TIME: 10/07/2026 02:24 PM MDT

UPDATES: 10/07/2026 02:24 PM MDT - Ticket resolved

6th October 2026

No incidents reported

5th October 2026

MU016 | Fiber - Repair/UndergroundCableDamage, scheduled 1 week ago

UPDATES:

10/07/2026 03:10 AM MDT - Fiber repair is complete. Customers are all back up.

DESCRIPTION: UTOPIA Maintenance MU016 | Fiber - Repair/UndergroundCableDamage CATEGORY: Fiber Repair/UndergroundCableDamage

MAINTENANCE START TIME: 10/05/2026 10:00 PM MDT MAINTENANCE STOP TIME: 10/06/2026 06:00 AM MDT

Planned Infrastructure Maintenance, scheduled 1 week ago

Scheduled maintenance is being performed today (Monday, October 5th) to test part of our electrical infrastructure. Qualified vendors are onsite to assist in overseeing the work. We have isolated the infrastructure being investigated to ensure that testing causes no issues.

4th October 2026

No incidents reported

3rd October 2026

No incidents reported

2nd October 2026

No incidents reported

1st October 2026

No incidents reported

30th September 2026

Orem Outage Orem OR002

UPDATES:

09/30/2026 07:03 PM MDT - Temperature levels are back to normal, the switch is back up and service is restored to customers.

29th September 2026

No incidents reported

28th September 2026

Electrical Infrastructure Maintenance Preparation, scheduled 2 weeks ago

Scheduled electrical maintenance is being performed today (Monday, September 28th) in preparation for scheduled maintenance that will happen on Monday, October 5th. Today's work will enable us to safely test part of the electrical infrastructure by isolating it. No issues are expected during this work.

27th September 2026

Bozeman Bozeman Connection Drop

We've been made aware of an issue on our upstream provider for XMission customers in Bozeman, Montana. While the cause is investigated, we have redirected traffic to our backup routes, which may cause higher latency. We hope to have this issue resolved with our upstream transport soon, but customers should have a stable connection on this backup route in the interim.

26th September 2026

No incidents reported

25th September 2026

No incidents reported

24th September 2026

No incidents reported

23rd September 2026

Update for the Murray Outage

We have received an update regarding the outage in Murray, the incident has been identified as a small fiber cut. Unfortunately, we do not have an ETR at this time however we are hopeful that service will be back online today.

Murray Small Network Outage in Murray

We have been made aware of a possible networking outage in the Murray area affecting customers connection. We believe this outage should only affect a small number of customers (less than 10 customers) however we do not have any updates at this time. We will be posting updates as we receive information regarding the outage.

Outage WV024

DESCRIPTION: UTOPIA Network Outage WV024-ADS-1002 lost slot 4. Field services is in route. CATEGORY:

START TIME: 09/23/2026 05:55 AM MDT END TIME: 09/23/2026 10:10 AM MDT

22nd September 2026

Orem Outage - Fiber - Damage / Cable Cut

We have been made aware of an outage affecting our XMission Fiber customers in Orem. We currently do not have an ETR Thanks for your patience

Lehi Fiber Lehi Outage

Lehi Fiber has made us aware of an outage affecting XMission customer in Lehi City. They have dispatched technicians to find the root of the issue, but have not provided us any additional details or an ETR at this time. We will update you as we receive more information. ISSUE RESOLVED AS OF: 09/22/2026 at 4:10PM

21st September 2026

Orem UTOPIA Orem Outage

Updates:

09/21/2026 10:08 PM MDT - Fiber repair complete. Customers are back up.

TICKET SUBJECT: Outage OR013

DESCRIPTION: UTOPIA Network Outage CATEGORY: Unknown Under Investigation

START TIME: 09/21/2026 11:15 AM MDT END TIME: N/A

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 11 VERIFIED RESIDENTIAL CUSTOMERS: 119

Outage OR013

DESCRIPTION: UTOPIA Network Outage CATEGORY: Unknown Under Investigation

START TIME: 09/21/2026 11:15 AM MDT END TIME: 09/21/2026 10:00 PM MDT

20th September 2026

Hurricane Electric Hurricane Electric Upgrade Complete

Upgraded to 100Gb

Hurricane Electric Hurricane Electric Upgrade Complete

Upgraded to 100Gb

19th September 2026

Centerville UTOPIA Outage Centerville -- CV004

XMission has been alerted to a UTOPIA outage affecting customers in Centerville on Footprint CV004. UTOPIA techs are investigating the issue and will restore services as soon as possible. Cause of outage is fiber cut.

START TIME: 09/19/2026 09:09 AM MDT END TIME: 8:12

UPDATES: 09/19/2026 08:12 PM MDT - Fiber repair is complete. Customers are back up.
09/19/2026 12:21 PM MDT - Root cause: squirrel damage in CV004 on the CV004.6 cable effecting 80+ customers. [This is being sent to contractor(s) for repair]

18th September 2026

PPPoE Maintenance

DESCRIPTION: UTOPIA Maintenance XMission 502 VPLS to EVPN conversion CATEGORY: Other Other

MAINTENANCE START TIME: 09/18/2026 12:01 AM MDT MAINTENANCE STOP TIME 09/18/2026 10:00 AM MDT

17th September 2026

Orem UTOPIA Network outage in Orem - Resolved

SUBJECT: Outage in Orem, Slot 1 and 4 down.

DESCRIPTION: UTOPIA Network Outage

START TIME: 09/17/2026 01:26 PM MDT END TIME: 09/17/2026 0328 PM MDT

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 2 VERIFIED RESIDENTIAL CUSTOMERS: 30