XMission Status

BR002 power maintenance 7/17/2026, scheduled 1 month ago

TICKET NUMBER: 27143

DESCRIPTION: UTOPIA Maintenance BR002 power maintenance 7/17/2026 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 07/17/2026 12:01 AM MDT MAINTENANCE STOP TIME: 07/17/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 244

UPDATES: MAINTENANCE STOP TIME: 07/17/2026 01:30 AM MDT Replaced the two PDUs, and after testing the generator never turned on when the hut lost power.

MNT WP001-001 West Meadows fiber relocate 7/16/2026, scheduled 1 month ago

TICKET NUMBER: 27144

DESCRIPTION: UTOPIA Maintenance MNT WP001-001 West Meadows fiber relocate 7/16/2026 CATEGORY: Fiber Relocation/UndergroundChange

MAINTENANCE START TIME: 07/16/2026 11:00 PM MDT MAINTENANCE STOP TIME: 07/17/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 4

No incidents reported

WV011 redundancy 7/10/2026, scheduled 1 month ago

TICKET NUMBER: 27008

DESCRIPTION: UTOPIA Maintenance WV011 redundancy 7/10/2026 CATEGORY: Network Hardware Device/Testing

MAINTENANCE START TIME: 07/10/2026 12:01 AM MDT MAINTENANCE STOP TIME: 07/10/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 0

SL006 Cabinet Migration, scheduled 1 month ago

TICKET NUMBER: 27007

DESCRIPTION: UTOPIA Maintenance SL006 Cabinet Migration CATEGORY:

MAINTENANCE START TIME: 07/10/2026 12:01 AM MDT MAINTENANCE STOP TIME: 07/10/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 0

TICKET SUBJECT: Outage - WV029 fibercut - Resolved

DESCRIPTION: UTOPIA Network Outage Fibercut in WV029 affecting 14 customers. Field services are dispatched. CATEGORY: Fiber Damage/CableCut

START TIME: 07/10/2026 03:24 PM MDT

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 0 VERIFIED RESIDENTIAL CUSTOMERS: 8

Fiber Maintenance Splice D-ORLN3.4 to D-ORLN3.4A, scheduled 1 month ago

Fiber maintenance Splice D-ORLN3.4 to D-ORLN3.4A impacting an XMission Fiber customer in Orem

MAINTENANCE START TIME: 07/09/2026 12:01 AM MDT MAINTENANCE STOP TIME: 07/09/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 0

OR018.5.1 fiber damage repair 7/9/2026, scheduled 1 month ago

DESCRIPTION: UTOPIA Maintenance OR018.5.1 fiber damage repair 7/9/2026 CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 07/09/2026 10:00 PM MDT MAINTENANCE STOP TIME: 07/10/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BR007 power maintenance 7/9/2026, scheduled 1 month ago

DESCRIPTION: UTOPIA Maintenance BR007 power maintenance 7/9/2026 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 07/09/2026 12:01 AM MDT MAINTENANCE STOP TIME: 07/09/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 10 RESIDENTIAL CUSTOMERS: 83

Fiber maintenance splice I-WVFTV.4.2 to ( WV003.6.11), scheduled 1 month ago

Fiber maintenance splice I-WVFTV.4.2 to ( WV003.6.11) impacting XMission Fiber customers in Salt Lake City

MAINTENANCE START TIME: 07/08/2026 12:01 AM MDT MAINTENANCE STOP TIME: 07/08/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 0

Layton UTOPIA Network Outage LA007-ADS-7001

UPDATES: 07/07/2026 02:11 AM MDT - Ticket resolved 07/07/2026 02:07 AM MDT - LA007-ADS-7001 slot 1 hardware failure and REC-B breaker tripped. power cycle restored services.

UTOPIA Network Outage LA007-ADS-7001 never recovered from the power issues in Layton. Tech dispatched.

START TIME: END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 2 VERIFIED RESIDENTIAL CUSTOMERS: 17

Layton UTOPIA Network Outage LA007-ADS-7001

UTOPIA Network Outage LA007-ADS-7001 never recovered from the power issues in Layton. Tech dispatched.

START TIME: END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 2 VERIFIED RESIDENTIAL CUSTOMERS: 17

No incidents reported

Layton UTOPIA Outage on LA020

UPDATES:

07/06/2026 06:54 AM MDT - Ticket resolved

07/06/2026 05:51 AM MDT - Tech dispatched

TICKET SUBJECT: Outage LA020

TICKET NUMBER: 27188

DESCRIPTION: UTOPIA Network Outage

Outage originally started along with power issues in Layton. Most recovered except a small few that RMP reported down until about 4:45AM. All equipment in hut is reachable.

CATEGORY:

START TIME: 07/06/2026 07:09 PM MDT END TIME:

No incidents reported

Emergency switch retirement slot 4 WV036 7/2/2026, scheduled 2 months ago

TICKET NUMBER: 27163

DESCRIPTION: UTOPIA Maintenance Emergency switch retirement slot 4 WV036 7/2/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 07/02/2026 02:00 PM MDT MAINTENANCE STOP TIME: 07/02/2026 05:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 6

BR001 Power maintenance, scheduled 2 months ago

TICKET NUMBER: 26849

DESCRIPTION: UTOPIA Maintenance BR001 Power maintenance CATEGORY: Power Device/Repair

MAINTENANCE START TIME: 07/02/2026 12:01 AM MDT MAINTENANCE STOP TIME: 07/02/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 6 RESIDENTIAL CUSTOMERS: 135

WH001 Power maintenance 7/1/2026, scheduled 2 months ago

TICKET NUMBER: 26848

DESCRIPTION: UTOPIA Maintenance WH001 Power maintenance 7/1/2026 CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 07/01/2026 12:01 AM MDT MAINTENANCE STOP TIME: 07/01/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 192

No incidents reported

Lindon LI006 Slot down - Lindon

UPDATES:

Outage resolved

UTOPIA Network Outage We lost slot 6 on LI007-ADS-1003 due to high temperatures in the cabinet. A field tech is in route to the cabinet. CATEGORY:

START TIME: 06/29/2026 08:15 PM MDT END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

No incidents reported

Emergency Fiber Relocate OR009.7.1 6/26/2026, scheduled 2 months ago

TICKET NUMBER: 26876

DESCRIPTION: UTOPIA Maintenance Emergency Fiber Relocate OR009.7.1 6/26/2026 CATEGORY: Fiber Relocation/UndergroundChange

MAINTENANCE START TIME: 06/26/2026 08:00 AM MDT MAINTENANCE STOP TIME: 06/26/2026 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 7

Murray Emergency Fiber repair MU002.7 6/26/2026 - Murray

Maintenance Emergency Fiber repair MU002.7 6/26/2026, impacting XMission Fiber customers in Murray CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 06/26/2026 08:00 PM MDT MAINTENANCE STOP TIME: 06/27/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 23

Brigham City BR002 device down - Brigham City

Outage - BR002 device down impacting XMission Fiber customers in Brigham City

CATEGORY: Power UtilityPower/Outage

SCOPE OF IMPACT: Customers affected may be without service.

UPDATES: 06/26/2026 08:12 AM MDT - Ticket resolved

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 1 VERIFIED RESIDENTIAL CUSTOMERS: 55

Layton Outage LA009

TICKET SUBJECT: Outage LA009 TICKET NUMBER: 27032

DESCRIPTION: UTOPIA Network Outage LA009-ADS-7001W slot 3 is down. Field services is in route to the cabinet. CATEGORY: Network Hardware Device/UnitDead

START TIME: 06/26/2026 01:15 AM MDT END TIME: 03:07 AM MDT

SCOPE OF IMPACT: Customers affected may be without service.

UPDATES: 06/26/2026 03:07 AM MDT - Ticket resolved 06/26/2026 02:07 AM MDT - The field tech was able to restore service by rebooting the slot. Customers are back up.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 2 VERIFIED RESIDENTIAL CUSTOMERS: 20

No incidents reported

BZ009.5 Fiber relocate., scheduled 2 months ago

TICKET NUMBER: 26883

DESCRIPTION: UTOPIA Maintenance BZ009.5 Fiber relocate. CATEGORY:

MAINTENANCE START TIME: 06/23/2026 12:00 AM MDT MAINTENANCE STOP TIME: 06/23/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 3

Brigham City BR002 Brigham City Outage

UPDATES: 06/23/2026 01:07 AM MDT - Ticket resolved 06/23/2026 01:07 AM MDT - False alarm, power related. Customers restored.

TICKET SUBJECT: Outage BR002 TICKET NUMBER: 26967

DESCRIPTION: UTOPIA Network Outage Possible fiber cut in BR002, techs dispatched. CATEGORY:

START TIME: 06/22/2026 11:35 PM MDT END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

West Valley City WV038 West Valley/Muirhouse Outage

TICKET SUBJECT: Outage WV038 Slot 1 is down. TICKET NUMBER: 26965

DESCRIPTION: UTOPIA Network Outage CATEGORY: Network Hardware Other

START TIME: 06/22/2026 04:00 PM MDT END TIME: 06/22/2026 05:55 PM MDT

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 4 VERIFIED RESIDENTIAL CUSTOMERS: 98

No incidents reported

Orem UTOPIA Fiber cut 06/19/26 in Orem - Resolved

SUBJECT: Outage | Fiber - Damage/CableCut

DESCRIPTION: UTOPIA Network Outage Construction damage. Techs are onsite and assessing ETR.

START TIME: 06/19/2026 05:40 PM MDT END TIME: 06/20/2026 04:23 AM MDT

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 0 VERIFIED RESIDENTIAL CUSTOMERS: 6

No incidents reported

Layton Fiber Damage/CableCut - Network Outage Impacting XMission Fiber Customers in Layton - Resolved

Fiber Damage/CableCut - Network Outage impacting XMission Fiber Customers in Layton.

START TIME: 06/17/2026 01:23 PM MDT END TIME: 06/18/2026 06:26 PM MDT

SCOPE OF IMPACT: Customers affected may be without service.

UPDATES: 06/22/2026 12:50 PM MDT - Ticket resolved 06/18/2026 09:41 AM MDT - New ETR of Noon today. 06/17/2026 04:44 PM MDT - BJC and Spliggitty have been contacted for the damage. Suspecting around a 4 AM completion time due to the splicing complexity.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 0 VERIFIED RESIDENTIAL CUSTOMERS: 4

Unplanned UTOPIA Maintenance in Pleasant Grove, scheduled 2 months ago

We've been made aware of UTOPIA maintenance affecting XMission Fiber customers in Pleasant Grove tonight, 6/16. 13 customers are affected, more details to follow.

Maintenance has been resolved.

No incidents reported

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