Incidents

9th May 2026

IPV6 issues

There were some customers are experiencing issues getting a IPV6 address. Problem is resolved.

8th May 2026

XMission Scheduled Emergency Maintenance 05/09, scheduled 20 hours ago

Starting 05/08 11:59 PM to 05/08 6:00AM, XMission will be performing emergency maintenance on one of our core routers. Following the advice on our networking vendor, we will be upgrading the firmware on this router to correct an issue affecting its firewall. While no downtime to customer Internet service is expected, customers may expect occasional, sub-second delays in accessing other XMission services during this time window, such as: DNS, email, web hosting, VoIP, and cloud hosting.

UTOPIA Maintenance MD006.13 Emergency Fiber Repair - Midvale, scheduled 1 day ago

DESCRIPTION: UTOPIA Maintenance MD006.13 Emergency Fiber Repair CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 05/08/2026 06:00 PM MDT MAINTENANCE STOP TIME: 05/09/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 12

LG001 power maintenance/testing 5/8/2026, scheduled 1 day ago

LG001 power maintenance/testing 5/8/2026 TICKET NUMBER: 25774

DESCRIPTION: UTOPIA Maintenance LG001 power maintenance/testing 5/8/2026 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 05/08/2026 12:01 AM MDT MAINTENANCE STOP TIME: 05/08/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 7 RESIDENTIAL CUSTOMERS: 0

7th May 2026

UTOPIA Maintenance MNT-MD001-003 Stagg St Fiber Relocation night two 5/7/2026, scheduled 1 day ago

CATEGORY: Fiber Relocation/Aerial/StrandChangeout

MAINTENANCE START TIME: 05/07/2026 10:00 PM MDT MAINTENANCE STOP TIME: 05/08/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

Brigham City Outage - BR001 device unreachable 5/7/2026

TICKET NUMBER: 26006

DESCRIPTION: UTOPIA Network Outage CATEGORY: Power Other

START TIME: 05/07/2026 12:16 PM MDT END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 5 VERIFIED RESIDENTIAL CUSTOMERS: 134

6th May 2026

UTOPIA Maintenance MNT-MD001-003 Stagg St Fiber Relocation 5/6/2026, scheduled 2 days ago

CATEGORY: Fiber Relocation/Aerial/StrandChangeout

MAINTENANCE START TIME: 05/06/2026 10:00 PM MDT MAINTENANCE STOP TIME: 05/07/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 11

UPDATES: 05/07/2026 04:51 AM MDT - Ticket resolved 05/07/2026 04:51 AM MDT - Fiber cut brought additional customers in SJ001, but services now restored.

UTOPIA Network Outage MD002/SJ001

CATEGORY: Fiber Damage/CableCut

Fibercut that may be related to#25789 - MNT-MD001-003. Lost connection about 40 minutes after relocate start. Previous vandalism reported at site. Tech enroute.

START TIME: 05/06/2026 10:40 PM MDT END TIME: 05/07/2026 01:15 AM MDT

SCOPE OF IMPACT: Customers affected may be without service. UPDATES: 05/07/2026 02:18 AM MDT - Ticket resolved 05/07/2026 02:18 AM MDT - Fiber cut was confirmed to be related to the planned relocate #25789 - MNT-MD001-003. Link restored.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 1 VERIFIED RESIDENTIAL CUSTOMERS: 0

Centerville Outage - CV004-ADS-7001

TICKET NUMBER: 25997

DESCRIPTION: UTOPIA Network Outage CV004-ADS-7001 slot 3 is down. FSG is in route. CATEGORY:

START TIME: 05/06/2026 01:16 PM MDT END TIME: 05/06/2026 02:11 PM MDT

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 0 VERIFIED RESIDENTIAL CUSTOMERS: 21

5th May 2026

No incidents reported

4th May 2026

No incidents reported

3rd May 2026

No incidents reported

2nd May 2026

No incidents reported

1st May 2026

XMission Scheduled Emergency Maintenance 05/02, scheduled 1 week ago

Starting 05/01 11:59 PM to 05/02 6:00AM, XMission will be performing emergency maintenance on one of our core routers. Following the advice on our networking vendor, we will be upgrading the firmware on this router to correct an issue affecting its firewall. While no downtime to customer Internet service is expected, customers may expect occasional, sub-second delays in accessing other XMission services during this time window, such as: DNS, email, web hosting, VoIP, and cloud hosting.

EMERGENCY maintenance BF004 replacing bus bars and breaker panel, scheduled 1 week ago

TICKET NUMBER: 25896

DESCRIPTION: UTOPIA Maintenance EMERGENCY maintenance BF004 replacing bus bars and breaker panel CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 05/01/2026 10:00 AM MDT MAINTENANCE STOP TIME: 05/01/2026 12:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 66

TR004 power testing/maintenance 5/1/2026, scheduled 1 week ago

TR004 power testing/maintenance 5/1/2026 TICKET NUMBER: 25670

DESCRIPTION: UTOPIA Maintenance TR004 power testing/maintenance 5/1/2026 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 05/01/2026 12:01 AM MDT MAINTENANCE STOP TIME: 05/01/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 90

UTOPIA Network Outage Clearfield

Outage - CF002-ADS-7001 slot 1 START TIME: 05/01/2026 12:48 PM MDT END TIME: Resolved 1:21pm

30th April 2026

Lehi Fiber maintenance, scheduled 1 week ago

There will be a brief disruption of service while maintenance is being done from 4/30/2026 8 AM - 2PM MST.

29th April 2026

No incidents reported

28th April 2026

No incidents reported

27th April 2026

No incidents reported

26th April 2026

No incidents reported

25th April 2026

No incidents reported

24th April 2026

No incidents reported

23rd April 2026

Lindon - Fiber Damage

Outage - LI003.1.1.1 fiber damage

DESCRIPTION: UTOPIA Network Outage CATEGORY: Fiber Damage/CableCut

START TIME: 04/22/2026 02:15 PM MDT END TIME: 04/23/2026 12:00 PM MDT

SCOPE OF IMPACT: Customers affected may be without service. UPDATES: 04/23/2026 07:27 AM MDT - ETR 12PM 4/23/2026

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 1 VERIFIED RESIDENTIAL CUSTOMERS: 0

22nd April 2026

No incidents reported

21st April 2026

MU016.8 Fiber Damage Repair 4/21/2026, scheduled 2 weeks ago

MU016.8 Fiber Damage Repair 4/21/2026 TICKET NUMBER: 25669

DESCRIPTION: UTOPIA Maintenance MU016.8 Fiber Damage Repair 4/21/2026 CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 04/21/2026 08:00 PM MDT MAINTENANCE STOP TIME: 04/22/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 29

20th April 2026

No incidents reported

19th April 2026

No incidents reported

18th April 2026

No incidents reported

17th April 2026

No incidents reported

16th April 2026

No incidents reported

15th April 2026

UTOPIA Maintenance Fiber damage repair WV015.4.1 4/15/2026 - West valley, scheduled 3 weeks ago

MAINTENANCE START TIME: 04/15/2026 08:00 PM MDT MAINTENANCE STOP TIME: 04/16/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 3

14th April 2026

No incidents reported

13th April 2026

No incidents reported

12th April 2026

No incidents reported

11th April 2026

No incidents reported

10th April 2026

No incidents reported