Incidents

TICKET NUMBER: 26313

DESCRIPTION: UTOPIA Maintenance LA002 Power maintenance CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 06/04/2026 12:01 AM MDT MAINTENANCE STOP TIME: 06/04/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 176

TICKET NUMBER: 26114

DESCRIPTION: UTOPIA Maintenance CV006 Power maintenance 5/29/2026 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 05/29/2026 12:01 AM MDT MAINTENANCE STOP TIME: 05/29/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 6 RESIDENTIAL CUSTOMERS: 146

DESCRIPTION: UTOPIA Maintenance EMERGENCY fiber damage repair in TR002 CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 05/22/2026 03:00 PM MDT MAINTENANCE STOP TIME: 05/23/2026 06:00 AM MDT

UPDATES: 05/23/2026 03:34 AM MDT - Ticket resolved

TICKET NUMBER: 26298

DESCRIPTION: UTOPIA Maintenance Emergency fiber repair in OR013.8 5/20/2026 CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 05/20/2026 08:00 PM MDT MAINTENANCE STOP TIME: 05/21/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 16

UPDATES: 05/21/2026 06:26 AM MDT - Ticket resolved

Outage MU012 and MU008 ADS's down.

DESCRIPTION: UTOPIA Network Outage CATEGORY: Unknown Under Investigation

START TIME: 05/19/2026 04:30 PM MDT END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 4 VERIFIED RESIDENTIAL CUSTOMERS: 188

Outage MU012, MU008, MU025 ADS's down.

UPDATES: 05/19/2026 08:04 PM MDT - Ticket resolved 05/19/2026 07:59 PM MDT - Outage resolved. Service has been restored to all affected customers. The switches were likely affected by a power spike in the area. Field services rebooted the switches to restore service. 05/19/2026 07:04 PM MDT - Engineering and field services are still working on the issue. Service has been restored to some customers are MU012 and MU025. No current ETR.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 11 VERIFIED RESIDENTIAL CUSTOMERS: 190

TICKET NUMBER: 26068

DESCRIPTION: UTOPIA Maintenance Emergency Power Maintenance MU025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 05/18/2026 08:00 AM MDT MAINTENANCE STOP TIME: 05/18/2026 05:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 13 RESIDENTIAL CUSTOMERS: 9

05/19/2026 08:29 AM MDT - Ticket resolved 05/18/2026 01:38 PM MDT - Murray City Power is continuing to work out in the area. Network devices will continue to have issues until the work is complete. No ETR at this time. 05/18/2026 01:35 PM MDT - Murray City Power is continuing to work out in the area.

CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 05/15/2026 12:01 AM MDT MAINTENANCE STOP TIME: 05/15/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 255

CATEGORY: Fiber Relocation/Aerial/PoleChangeout

MAINTENANCE START TIME: 05/14/2026 10:00 PM MDT MAINTENANCE STOP TIME: 05/15/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 0

There were some customers are experiencing issues getting a IPV6 address. Problem is resolved.

Starting 05/08 11:59 PM to 05/08 6:00AM, XMission will be performing emergency maintenance on one of our core routers. Following the advice on our networking vendor, we will be upgrading the firmware on this router to correct an issue affecting its firewall. While no downtime to customer Internet service is expected, customers may expect occasional, sub-second delays in accessing other XMission services during this time window, such as: DNS, email, web hosting, VoIP, and cloud hosting.

CATEGORY: Fiber Relocation/Aerial/StrandChangeout

MAINTENANCE START TIME: 05/07/2026 10:00 PM MDT MAINTENANCE STOP TIME: 05/08/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

CATEGORY: Fiber Relocation/Aerial/StrandChangeout

MAINTENANCE START TIME: 05/06/2026 10:00 PM MDT MAINTENANCE STOP TIME: 05/07/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 11

UPDATES: 05/07/2026 04:51 AM MDT - Ticket resolved 05/07/2026 04:51 AM MDT - Fiber cut brought additional customers in SJ001, but services now restored.

Starting 05/01 11:59 PM to 05/02 6:00AM, XMission will be performing emergency maintenance on one of our core routers. Following the advice on our networking vendor, we will be upgrading the firmware on this router to correct an issue affecting its firewall. While no downtime to customer Internet service is expected, customers may expect occasional, sub-second delays in accessing other XMission services during this time window, such as: DNS, email, web hosting, VoIP, and cloud hosting.

There will be a brief disruption of service while maintenance is being done from 4/30/2026 8 AM - 2PM MST.

Outage - LI003.1.1.1 fiber damage

DESCRIPTION: UTOPIA Network Outage CATEGORY: Fiber Damage/CableCut

START TIME: 04/22/2026 02:15 PM MDT END TIME: 04/23/2026 12:00 PM MDT

SCOPE OF IMPACT: Customers affected may be without service. UPDATES: 04/23/2026 07:27 AM MDT - ETR 12PM 4/23/2026

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 1 VERIFIED RESIDENTIAL CUSTOMERS: 0