@XMissionStatus on Bluesky
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Scheduled Maintenance
XMission Scheduled Emergency Maintenance 05/02

Starting 05/01 11:59 PM to 05/02 6:00AM, XMission will be performing emergency maintenance on one of our core routers. Following the advice on our networking vendor, we will be upgrading the firmware on this router to correct an issue affecting its firewall. While no downtime to customer Internet service is expected, customers may expect occasional, sub-second delays in accessing other XMission services during this time window, such as: DNS, email, web hosting, VoIP, and cloud hosting.

UTOPIA Maintenance MNT-MD001-003 Stagg St Fiber Relocation 5/6/2026

CATEGORY: Fiber Relocation/Aerial/StrandChangeout

MAINTENANCE START TIME: 05/06/2026 10:00 PM MDT MAINTENANCE STOP TIME: 05/07/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 11

UTOPIA Maintenance MNT-MD001-003 Stagg St Fiber Relocation night two 5/7/2026

CATEGORY: Fiber Relocation/Aerial/StrandChangeout

MAINTENANCE START TIME: 05/07/2026 10:00 PM MDT MAINTENANCE STOP TIME: 05/08/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

LG001 power maintenance/testing 5/8/2026

LG001 power maintenance/testing 5/8/2026 TICKET NUMBER: 25774

DESCRIPTION: UTOPIA Maintenance LG001 power maintenance/testing 5/8/2026 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 05/08/2026 12:01 AM MDT MAINTENANCE STOP TIME: 05/08/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 7 RESIDENTIAL CUSTOMERS: 0

MU003 Power testing 5/15/2026

TICKET NUMBER: 25864

DESCRIPTION: UTOPIA Maintenance MU003 Power testing 5/15/2026 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 05/15/2026 12:01 AM MDT MAINTENANCE STOP TIME: 05/15/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 137

UTOPIA Maintenance CV001 Power maintenance 5/15/2026 - Centerville

CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 05/15/2026 12:01 AM MDT MAINTENANCE STOP TIME: 05/15/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 255

Incidents

1st May 2026

EMERGENCY maintenance BF004 replacing bus bars and breaker panel, scheduled 3 hours ago

TICKET NUMBER: 25896

DESCRIPTION: UTOPIA Maintenance EMERGENCY maintenance BF004 replacing bus bars and breaker panel CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 05/01/2026 10:00 AM MDT MAINTENANCE STOP TIME: 05/01/2026 12:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 66

TR004 power testing/maintenance 5/1/2026, scheduled 13 hours ago

TR004 power testing/maintenance 5/1/2026 TICKET NUMBER: 25670

DESCRIPTION: UTOPIA Maintenance TR004 power testing/maintenance 5/1/2026 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 05/01/2026 12:01 AM MDT MAINTENANCE STOP TIME: 05/01/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 90

UTOPIA Network Outage Clearfield

Outage - CF002-ADS-7001 slot 1 START TIME: 05/01/2026 12:48 PM MDT END TIME: No ETR.

30th April 2026

Lehi Fiber maintenance, scheduled 1 day ago

There will be a brief disruption of service while maintenance is being done from 4/30/2026 8 AM - 2PM MST.

29th April 2026

No incidents reported

28th April 2026

No incidents reported

27th April 2026

No incidents reported

26th April 2026

No incidents reported

25th April 2026

No incidents reported

24th April 2026

CV004 Power maintenance 4/24/26, scheduled 1 week ago

DESCRIPTION: UTOPIA Maintenance CV004 Power maintenance 4/24/26 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 04/24/2026 12:01 AM MDT MAINTENANCE STOP TIME: 04/24/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 202

23rd April 2026

Lindon - Fiber Damage

Outage - LI003.1.1.1 fiber damage

DESCRIPTION: UTOPIA Network Outage CATEGORY: Fiber Damage/CableCut

START TIME: 04/22/2026 02:15 PM MDT END TIME: 04/23/2026 12:00 PM MDT

SCOPE OF IMPACT: Customers affected may be without service. UPDATES: 04/23/2026 07:27 AM MDT - ETR 12PM 4/23/2026

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 1 VERIFIED RESIDENTIAL CUSTOMERS: 0

22nd April 2026

No incidents reported

21st April 2026

MU016.8 Fiber Damage Repair 4/21/2026, scheduled 1 week ago

MU016.8 Fiber Damage Repair 4/21/2026 TICKET NUMBER: 25669

DESCRIPTION: UTOPIA Maintenance MU016.8 Fiber Damage Repair 4/21/2026 CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 04/21/2026 08:00 PM MDT MAINTENANCE STOP TIME: 04/22/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 29

BR002 Power maintenance 4/21/26 - Brigham City, scheduled 1 week ago

DESCRIPTION: UTOPIA Maintenance BR002 Power maintenance 4/21/26 CATEGORY: Power Device/Repair

MAINTENANCE START TIME: 04/21/2026 12:01 AM MDT MAINTENANCE STOP TIME: 04/21/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 238

20th April 2026

No incidents reported

19th April 2026

No incidents reported

18th April 2026

No incidents reported

17th April 2026

No incidents reported

16th April 2026

No incidents reported

15th April 2026

UTOPIA Maintenance Fiber damage repair WV015.4.1 4/15/2026 - West valley, scheduled 2 weeks ago

MAINTENANCE START TIME: 04/15/2026 08:00 PM MDT MAINTENANCE STOP TIME: 04/16/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 3

14th April 2026

No incidents reported

13th April 2026

No incidents reported

12th April 2026

No incidents reported

11th April 2026

No incidents reported

10th April 2026

No incidents reported

9th April 2026

UTOPIA Maintenance MD006.12 Fiber repair 4/9/2026 - Midvale, scheduled 3 weeks ago

DESCRIPTION: UTOPIA Maintenance MD006.12 Fiber repair 4/9/2026 CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 04/09/2026 08:00 PM MDT MAINTENANCE STOP TIME: 04/10/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 21

04/10/2026 08:44 AM MDT - Ticket resolved

8th April 2026

No incidents reported

7th April 2026

No incidents reported

6th April 2026

Emergency fiber damage repair 4/7/2026

UPDATES: 04/08/2026 04:42 AM MDT - Ticket resolved 04/08/2026 04:42 AM MDT - Maintenance complete. Everyone is back up.

UTOPIA Maintenance Emergency fiber damage repair 4/7/2026. MAINTENANCE START TIME: 04/07/2026 10:00 PM MDT MAINTENANCE STOP TIME: 04/08/2026 08:00 AM MDT

Partial outage in Lehi - Damaged Fiber Line

UPDATE: We have received a notification that the partial outage on the Lehi City fiber network has been resolved.

Partial outage in Lehi, currently under investigation.

UPDATE at 11:45 AM A segment of the Lehi City Fiber Network is currently experiencing an outage affecting customers near Great Plains Way and Bull Hollow Way, cause by a damaged fiber line. Crews are actively working on repairing the damage at this time.

5th April 2026

Zimbra Hosted Email Zimbra Hosted Email Outage

Earlier this morning, two mail servers experienced an unexpected interruption due to a storage synchronization issue during scheduled infrastructure maintenance. Services were restored manually and are operating normally. We are reviewing procedures to prevent recurrence.

Zimbra hosted email is currently experiencing a partial outage. Incident occured: 04/05/2026 06:00 Estimated time of resolution unknown.

4th April 2026

No incidents reported

3rd April 2026

No incidents reported

2nd April 2026

No incidents reported