Incidents

15th May 2026

UTOPIA Maintenance CV001 Power maintenance 5/15/2026 - Centerville, scheduled 1 month ago

CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 05/15/2026 12:01 AM MDT MAINTENANCE STOP TIME: 05/15/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 255

MU003 Power testing 5/15/2026, scheduled 1 month ago

TICKET NUMBER: 25864

DESCRIPTION: UTOPIA Maintenance MU003 Power testing 5/15/2026 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 05/15/2026 12:01 AM MDT MAINTENANCE STOP TIME: 05/15/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 137

14th May 2026

UTOPIA Maintenance UDOT Forced Fiber relocate SL002-003 I-215 North Temple Bridge 5/14/2026, scheduled 1 month ago

CATEGORY: Fiber Relocation/Aerial/PoleChangeout

MAINTENANCE START TIME: 05/14/2026 10:00 PM MDT MAINTENANCE STOP TIME: 05/15/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 0

8th May 2026

LG001 power maintenance/testing 5/8/2026, scheduled 1 month ago

LG001 power maintenance/testing 5/8/2026 TICKET NUMBER: 25774

DESCRIPTION: UTOPIA Maintenance LG001 power maintenance/testing 5/8/2026 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 05/08/2026 12:01 AM MDT MAINTENANCE STOP TIME: 05/08/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 7 RESIDENTIAL CUSTOMERS: 0

7th May 2026

UTOPIA Maintenance MNT-MD001-003 Stagg St Fiber Relocation night two 5/7/2026, scheduled 1 month ago

CATEGORY: Fiber Relocation/Aerial/StrandChangeout

MAINTENANCE START TIME: 05/07/2026 10:00 PM MDT MAINTENANCE STOP TIME: 05/08/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

6th May 2026

UTOPIA Maintenance MNT-MD001-003 Stagg St Fiber Relocation 5/6/2026, scheduled 1 month ago

CATEGORY: Fiber Relocation/Aerial/StrandChangeout

MAINTENANCE START TIME: 05/06/2026 10:00 PM MDT MAINTENANCE STOP TIME: 05/07/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 11

UPDATES: 05/07/2026 04:51 AM MDT - Ticket resolved 05/07/2026 04:51 AM MDT - Fiber cut brought additional customers in SJ001, but services now restored.

Centerville Outage - CV004-ADS-7001

TICKET NUMBER: 25997

DESCRIPTION: UTOPIA Network Outage CV004-ADS-7001 slot 3 is down. FSG is in route. CATEGORY:

START TIME: 05/06/2026 01:16 PM MDT END TIME: 05/06/2026 02:11 PM MDT

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 0 VERIFIED RESIDENTIAL CUSTOMERS: 21

5th May 2026

No incidents reported

4th May 2026

No incidents reported

3rd May 2026

No incidents reported

2nd May 2026

No incidents reported

1st May 2026

XMission Scheduled Emergency Maintenance 05/02, scheduled 1 month ago

Starting 05/01 11:59 PM to 05/02 6:00AM, XMission will be performing emergency maintenance on one of our core routers. Following the advice on our networking vendor, we will be upgrading the firmware on this router to correct an issue affecting its firewall. While no downtime to customer Internet service is expected, customers may expect occasional, sub-second delays in accessing other XMission services during this time window, such as: DNS, email, web hosting, VoIP, and cloud hosting.

EMERGENCY maintenance BF004 replacing bus bars and breaker panel, scheduled 1 month ago

TICKET NUMBER: 25896

DESCRIPTION: UTOPIA Maintenance EMERGENCY maintenance BF004 replacing bus bars and breaker panel CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 05/01/2026 10:00 AM MDT MAINTENANCE STOP TIME: 05/01/2026 12:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 66

TR004 power testing/maintenance 5/1/2026, scheduled 1 month ago

TR004 power testing/maintenance 5/1/2026 TICKET NUMBER: 25670

DESCRIPTION: UTOPIA Maintenance TR004 power testing/maintenance 5/1/2026 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 05/01/2026 12:01 AM MDT MAINTENANCE STOP TIME: 05/01/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 90

UTOPIA Network Outage Clearfield

Outage - CF002-ADS-7001 slot 1 START TIME: 05/01/2026 12:48 PM MDT END TIME: Resolved 1:21pm

30th April 2026

Lehi Fiber maintenance, scheduled 1 month ago

There will be a brief disruption of service while maintenance is being done from 4/30/2026 8 AM - 2PM MST.

29th April 2026

No incidents reported

28th April 2026

No incidents reported

27th April 2026

No incidents reported

26th April 2026

No incidents reported

25th April 2026

No incidents reported

24th April 2026

CV004 Power maintenance 4/24/26, scheduled 2 months ago

DESCRIPTION: UTOPIA Maintenance CV004 Power maintenance 4/24/26 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 04/24/2026 12:01 AM MDT MAINTENANCE STOP TIME: 04/24/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 202

23rd April 2026

Lindon - Fiber Damage

Outage - LI003.1.1.1 fiber damage

DESCRIPTION: UTOPIA Network Outage CATEGORY: Fiber Damage/CableCut

START TIME: 04/22/2026 02:15 PM MDT END TIME: 04/23/2026 12:00 PM MDT

SCOPE OF IMPACT: Customers affected may be without service. UPDATES: 04/23/2026 07:27 AM MDT - ETR 12PM 4/23/2026

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 1 VERIFIED RESIDENTIAL CUSTOMERS: 0

22nd April 2026

No incidents reported

21st April 2026

MU016.8 Fiber Damage Repair 4/21/2026, scheduled 2 months ago

MU016.8 Fiber Damage Repair 4/21/2026 TICKET NUMBER: 25669

DESCRIPTION: UTOPIA Maintenance MU016.8 Fiber Damage Repair 4/21/2026 CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 04/21/2026 08:00 PM MDT MAINTENANCE STOP TIME: 04/22/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 29

BR002 Power maintenance 4/21/26 - Brigham City, scheduled 2 months ago

DESCRIPTION: UTOPIA Maintenance BR002 Power maintenance 4/21/26 CATEGORY: Power Device/Repair

MAINTENANCE START TIME: 04/21/2026 12:01 AM MDT MAINTENANCE STOP TIME: 04/21/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 238

20th April 2026

No incidents reported

19th April 2026

No incidents reported

18th April 2026

No incidents reported

17th April 2026

No incidents reported

16th April 2026

No incidents reported

15th April 2026

UTOPIA Maintenance Fiber damage repair WV015.4.1 4/15/2026 - West valley, scheduled 2 months ago

MAINTENANCE START TIME: 04/15/2026 08:00 PM MDT MAINTENANCE STOP TIME: 04/16/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 3

14th April 2026

No incidents reported

13th April 2026

No incidents reported

12th April 2026

No incidents reported

11th April 2026

No incidents reported

10th April 2026

No incidents reported

9th April 2026

UTOPIA Maintenance MD006.12 Fiber repair 4/9/2026 - Midvale, scheduled 2 months ago

DESCRIPTION: UTOPIA Maintenance MD006.12 Fiber repair 4/9/2026 CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 04/09/2026 08:00 PM MDT MAINTENANCE STOP TIME: 04/10/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 21

04/10/2026 08:44 AM MDT - Ticket resolved

8th April 2026

No incidents reported

7th April 2026

No incidents reported