Incidents

TICKET SUBJECT: FP001 power maintenance 4/3/2026 TICKET NUMBER: 25191

DESCRIPTION: UTOPIA Maintenance FP001 power maintenance 4/3/2026 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 04/03/2026 12:01 AM MDT MAINTENANCE STOP TIME: 04/03/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 7 RESIDENTIAL CUSTOMERS: 0

TICKET SUBJECT: MNT-MR001-002A State St Ph2 4/2/2026 TICKET NUMBER: 25190

DESCRIPTION: UTOPIA Maintenance MNT-MR001-002A State St Ph2 4/2/2026 CATEGORY: Fiber Relocation/UndergroundChange

MAINTENANCE START TIME: 04/02/2026 10:00 PM MDT MAINTENANCE STOP TIME: 04/03/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 15 RESIDENTIAL CUSTOMERS: 9

DESCRIPTION: UTOPIA Maintenance LA001 power maintenance/testing 3/27/2026 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 03/27/2026 12:01 AM MDT MAINTENANCE STOP TIME: 03/27/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 12 RESIDENTIAL CUSTOMERS: 331

UPDATES: 03/27/2026 05:46 AM MDT - Ticket resolved

CATEGORY: Fiber Repair/UndergroundCableDamage

MAINTENANCE START TIME: 03/26/2026 10:00 PM MDT MAINTENANCE STOP TIME: 03/27/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 0

UPDATES: UTOPIA Network Outage Outage - MNT-WV004-002 man hole repair extended.

START TIME: 03/27/2026 06:47 AM MDT END TIME: 03/27/2026 03:43 PM MDT

UPDATES: 03/27/2026 03:43 PM MDT - Ticket resolved

DESCRIPTION: UTOPIA Maintenance LA025 UPS replacement - Layton CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 03/20/2026 12:01 AM MDT MAINTENANCE STOP TIME: 03/20/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 7 RESIDENTIAL CUSTOMERS: 171

All customers affected will experience a brief outage while maintenance is being performed. MAINTENANCE START TIME: 03/19/2026 11:00 PM MDT MAINTENANCE STOP TIME: 03/20/2026 06:00 AM MDT

UPDATE: 03/15/2026 02:30 AM MDT - UTOPIA has informed us that this outage has been resolved. UPDATES: 03/14/2026 10:59 PM MDT - Fiber line fell and it appears someone cut it. Fiber splice is pending.

UPDATE: UTOPIA has found the fiber cut and is in the process of repairing it. ETR remains unknown

UPDATE: DESCRIPTION: UTOPIA Network Outage Possible fiber damage. Listed customers may not match as most affected customers are on ADS-5001 which doesnt match documentation. CATEGORY:

START TIME: 03/14/2026 08:25 PM MDT END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 0 VERIFIED RESIDENTIAL CUSTOMERS: 13

UTOPIA has made us aware of an outage affecting customers in West Valley City. They have field services en route, but have not provided us an ETA at this time. We will update with information as it is provided to us by UTOPIA.

DESCRIPTION: UTOPIA Maintenance LA022 power maintenance/testing - Layton CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 03/13/2026 12:01 AM MDT MAINTENANCE STOP TIME: 03/13/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 9 RESIDENTIAL CUSTOMERS: 212

Power Device/Replacement MAINTENANCE START TIME: 03/12/2026 08:00 AM MDT MAINTENANCE STOP TIME: 03/12/2026 10:00 AM MDT

DESCRIPTION: UTOPIA Maintenance EMERGENCY fiber repair OR024 - Orem CATEGORY: Fiber Repair/UndergroundCableDamage

MAINTENANCE START TIME: 03/11/2026 08:00 PM MDT MAINTENANCE STOP TIME: 03/12/2026 08:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 6

All customers affected will experience a brief outage while maintenance is being performed. MAINTENANCE START TIME: 03/09/2026 08:00 PM MDT MAINTENANCE STOP TIME: 03/10/2026 08:00 AM MDT

Starting at 10 PM on March 05 to 6 AM March 06, two of XMission's Yellowstone network's upstream providers will be performing emergency maintenance. XMission will utilize our third redundant Internet connection during this maintenance window, so Yellowstone customers should expect minimal impact to their Internet service. One of XMission's senior networking admins will be present to ensure connectivity during the maintenance window.

XMission system admins will install software patches across our entire Zimbra infrastructure. Users may notice periods of downtime as services are restarted.

CATEGORY: Network Hardware Device/UnitDead

START TIME: 03/02/2026 08:09 AM MST END TIME: 03/02/2026 10:17 AM MST

SCOPE OF IMPACT: Customers affected may be without service. UPDATES: 03/02/2026 10:17 AM MST - Ticket resolved 03/02/2026 10:16 AM MST - Card was replaced. All customers are back up.

DESCRIPTION: UTOPIA Network Outage ONT Unreachable OR031-ADS-2001 [10.1.24.31] CATEGORY: Network Hardware Other

START TIME: 03/01/2026 05:59 PM MST END TIME:

SCOPE OF IMPACT: Customers affected may be without service. UPDATES: 03/01/2026 08:06 PM MST - Engineering is currently working to replace failed hardware onsite. Estimated ETR is 12:00 AM 3/2/26.

UPDATES: 03/01/2026 11:42 PM MST - Multiple techs on site, outage will continue past 12:00 AM. New ETR is 6:00 AM.

UPDATES: 03/02/2026 02:21 AM MST - Work completed and services restored. IOM card was in a failed state.

DESCRIPTION: UTOPIA Maintenance ONT upgrade 2/26/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/26/2026 08:00 AM MST MAINTENANCE STOP TIME: 02/26/2026 10:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

DESCRIPTION: UTOPIA Maintenance LA001 switch retirement for residential customers 2/23/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/23/2026 08:00 AM MST MAINTENANCE STOP TIME: 02/23/2026 05:00 PM MST