@XMissionStatus on Bluesky
All systems are operational
Scheduled Maintenance
UTOPIA Maintenance WHV03.2.4 Fiber damage repair 07/29/2026

DESCRIPTION: UTOPIA Maintenance WHV03.2.4 Fiber damage repair 07/29/2026 CATEGORY:

MAINTENANCE START TIME: 07/29/2026 12:01 AM MDT MAINTENANCE STOP TIME: 07/29/2026 06:00 AM MDT

Lehi Fiber repair - 07/29/2026

Date of Maintenance: 2026-07-29 Start Time: 12:01 AM End Time: 6:00 AM

UTOPIA Maintenance MNT-MD007-001 7/30/2026

DESCRIPTION: UTOPIA Maintenance MNT-MD007-001 7/30/2026 CATEGORY: Fiber Relocation/UndergroundChange

MAINTENANCE START TIME: 07/30/2026 02:00 PM MDT MAINTENANCE STOP TIME: 07/30/2026 05:00 PM MDT

PG003.8.1 fiber damage repair 7/30/2026

TICKET NUMBER: 27426

DESCRIPTION: UTOPIA Maintenance PG003.8.1 fiber damage repair 7/30/2026 CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 07/30/2026 08:00 PM MDT MAINTENANCE STOP TIME: 07/31/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 10

CV005.12 Fiber damage repair 07/31/2026

DESCRIPTION: UTOPIA Maintenance CV005.12 Fiber damage repair 07/31/2026 CATEGORY: Fiber Repair/UndergroundCableDamage

MAINTENANCE START TIME: 07/31/2026 12:01 AM MDT MAINTENANCE STOP TIME: 07/31/2026 06:00 AM MDT

TR002 power maintenance 7/31/2026

TICKET NUMBER: 27425

DESCRIPTION: UTOPIA Maintenance TR002 power maintenance 7/31/2026 CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 07/31/2026 12:01 AM MDT MAINTENANCE STOP TIME: 07/31/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 20 RESIDENTIAL CUSTOMERS: 133

UTOPIA Maintenance SL006 Cabinet Migration 08/06/26

DESCRIPTION: UTOPIA Maintenance SL006 Cabinet Migration 08/06/26 CATEGORY: Fiber Other

MAINTENANCE START TIME: 08/06/2026 12:01 AM MDT MAINTENANCE STOP TIME: 08/06/2026 06:00 AM MDT

UTOPIA Maintenance WV012 power maintenance 8/07/2026

DESCRIPTION: UTOPIA Maintenance WV012 power maintenance 8/07/2026 CATEGORY:

MAINTENANCE START TIME: 08/07/2026 12:01 AM MDT MAINTENANCE STOP TIME: 08/07/2026 06:00 AM MDT

UTOPIA Maintenance SL006 Cabinet Migration 08/07/26 - Night two

DESCRIPTION: UTOPIA Maintenance SL006 Cabinet Migration 08/07/26 - Night two CATEGORY: Fiber Other

MAINTENANCE START TIME: 08/07/2026 12:01 AM MDT MAINTENANCE STOP TIME: 08/07/2026 06:00 AM MDT

UTOPIA Maintenance BR007 power maintenance 8/07/2026

DESCRIPTION: UTOPIA Maintenance BR007 power maintenance 8/07/2026 CATEGORY:

MAINTENANCE START TIME: 08/07/2026 12:01 AM MDT MAINTENANCE STOP TIME: 08/07/2026 06:00 AM MDT

Incidents

13th March 2026

LA022 power maintenance/testing 3/13/2026, scheduled 4 months ago

DESCRIPTION: UTOPIA Maintenance LA022 power maintenance/testing - Layton CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 03/13/2026 12:01 AM MDT MAINTENANCE STOP TIME: 03/13/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 9 RESIDENTIAL CUSTOMERS: 212

WV007 power maintenance/testing 3/13/2026, scheduled 4 months ago

DESCRIPTION: UTOPIA Maintenance WV007 power maintenance/testing 3/13/2026 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 03/13/2026 12:01 AM MDT MAINTENANCE STOP TIME: 03/13/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 285

6th March 2026

LA021 power maintenance/testing 3/6/2026, scheduled 4 months ago

LA021 power maintenance/testing 3/6/2026 MAINTENANCE START TIME: 03/06/2026 12:01 AM MST MAINTENANCE STOP TIME: 06/06/2026 06:00 AM MDT

Layton Storm Drain fiber relocate 3/6/2026, scheduled 4 months ago

Layton Storm Drain fiber relocate 3/6/2026 MAINTENANCE START TIME: 03/06/2026 12:01 AM MST MAINTENANCE STOP TIME: 03/06/2026 06:00 AM MST

PA017 Power maintenance/testing 3/6/2026, scheduled 4 months ago

PA017 Power maintenance/testing 3/6/2026 MAINTENANCE START TIME: 03/06/2026 12:01 AM MST MAINTENANCE STOP TIME: 03/06/2026 06:00 AM MST

3rd March 2026

MU025 Fiber relocation for Murray City Public Works 3/3 - 3/5/2026, scheduled 4 months ago

MU025 Fiber relocation for Murray City Public Works 3/3 - 3/5/2026 MAINTENANCE START TIME: 03/03/2026 10:00 PM MST MAINTENANCE STOP TIME: 03/05/2026 06:00 AM MST

2nd March 2026

Outage WV013

CATEGORY: Network Hardware Device/UnitDead

START TIME: 03/02/2026 08:09 AM MST END TIME: 03/02/2026 10:17 AM MST

SCOPE OF IMPACT: Customers affected may be without service. UPDATES: 03/02/2026 10:17 AM MST - Ticket resolved 03/02/2026 10:16 AM MST - Card was replaced. All customers are back up.

1st March 2026

Orem UTOPIA outage in Orem, UT

DESCRIPTION: UTOPIA Network Outage ONT Unreachable OR031-ADS-2001 [10.1.24.31] CATEGORY: Network Hardware Other

START TIME: 03/01/2026 05:59 PM MST END TIME:

SCOPE OF IMPACT: Customers affected may be without service. UPDATES: 03/01/2026 08:06 PM MST - Engineering is currently working to replace failed hardware onsite. Estimated ETR is 12:00 AM 3/2/26.

UPDATES: 03/01/2026 11:42 PM MST - Multiple techs on site, outage will continue past 12:00 AM. New ETR is 6:00 AM.

UPDATES: 03/02/2026 02:21 AM MST - Work completed and services restored. IOM card was in a failed state.

28th February 2026

No incidents reported

27th February 2026

MU026 switch retirement 2/27/2026, scheduled 4 months ago

MU026 switch retirement 2/27/2026 MAINTENANCE START TIME: 02/27/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/27/2026 06:00 AM MST

LA011 power maintenance 2/27/2026, scheduled 4 months ago

LA011 power maintenance 2/27/2026 MAINTENANCE START TIME: 02/27/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/27/2026 06:00 AM MST

MU009 power maintenance/testing 2/27/2026, scheduled 4 months ago

MU009 power maintenance/testing 2/27/2026 MAINTENANCE START TIME: 02/27/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/27/2026 06:00 AM MST

WV001 switch retirement for business customers 2/27/2026, scheduled 4 months ago

DESCRIPTION: UTOPIA Maintenance WV001 switch retirement for business customers 2/27/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/27/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/27/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 6

26th February 2026

Fiber relocate Perry to North Ogden 2/26/2026, scheduled 4 months ago

DESCRIPTION: UTOPIA Maintenance Fiber relocate Perry to North Ogden 2/26/2026 CATEGORY: Fiber Relocation/UndergroundChange

MAINTENANCE START TIME: 02/26/2026 10:00 PM MST MAINTENANCE STOP TIME: 02/27/2026 06:00 AM MST

ONT upgrade 2/26/2026, scheduled 4 months ago

DESCRIPTION: UTOPIA Maintenance ONT upgrade 2/26/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/26/2026 08:00 AM MST MAINTENANCE STOP TIME: 02/26/2026 10:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

25th February 2026

No incidents reported

24th February 2026

WV001 switch retirement for residential customers 2/24-26 8AM-4PM, scheduled 5 months ago

DESCRIPTION: UTOPIA Maintenance WV001 switch retirement for residential customers 2/24-26 8AM-4PM CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/24/2026 08:00 AM MST MAINTENANCE STOP TIME: 02/26/2026 04:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 9 RESIDENTIAL CUSTOMERS: 288

23rd February 2026

XMission: LA001 switch retirement, scheduled 5 months ago

DESCRIPTION: UTOPIA Maintenance LA001 switch retirement for residential customers 2/23/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/23/2026 08:00 AM MST MAINTENANCE STOP TIME: 02/23/2026 05:00 PM MST

22nd February 2026

No incidents reported

21st February 2026

No incidents reported

20th February 2026

Lehi Fiber Maintenance 02/20/2026, scheduled 5 months ago

Lehi Fiber is preforming maintenance on February 20, 2026 from 8:30 AM to 12:30 PM. 3 customers will experience service disruptions. This work is part of ongoing efforts to improve network stability and reliability.

MU023 UPS replacement 2/20/2026 12am-6am, scheduled 5 months ago

TICKET SUBJECT: MU023 UPS replacement 2/20/2026 12am-6am TICKET NUMBER: 24485

DESCRIPTION: UTOPIA Maintenance MU023 UPS replacement 2/20/2026 12am-6am CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

LA006 power maintenance/testing 2/20/2026, scheduled 5 months ago

DESCRIPTION: UTOPIA Maintenance LA006 power maintenance/testing 2/20/2026 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 261

LA006 power maintenance/testing 2/20/2026, scheduled 5 months ago

All customers affected will experience a brief outage while maintenance is being performed. MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST

LA009 switch replacement for business customers 2/20/2026, scheduled 5 months ago

TICKET SUBJECT: LA009 switch replacement for business customers 2/20/2026 TICKET NUMBER: 24488

DESCRIPTION: UTOPIA Maintenance LA009 switch replacement for business customers 2/20/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

LA001 switch retirement for business customers 2/20/2026, scheduled 5 months ago

TICKET SUBJECT: LA001 switch retirement for business customers 2/20/2026 TICKET NUMBER: 24487

DESCRIPTION: UTOPIA Maintenance LA001 switch retirement for business customers 2/20/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

MU004 UPS replacement 2/20/2026 12am-6am, scheduled 5 months ago

TICKET SUBJECT: MU004 UPS replacement 2/20/2026 12am-6am TICKET NUMBER: 24484

DESCRIPTION: UTOPIA Maintenance MU004 UPS replacement 2/20/2026 12am-6am CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

19th February 2026

West Valley City WV001 switch retirement 2/19/2026

DESCRIPTION: UTOPIA Maintenance WV001 switch retirement 2/19/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/19/2026 12:00 PM MST MAINTENANCE STOP TIME: 02/19/2026 05:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 233

18th February 2026

LA009W switch retirement for residential customers 2/18/2026, scheduled 5 months ago

LA009W switch retirement for residential customers 2/18/2026 MAINTENANCE START TIME: 02/18/2026 08:00 AM MST MAINTENANCE STOP TIME: 02/18/2026 05:00 PM MST

17th February 2026

LA009E switch retirement for residential customers 2/17/2026, scheduled 5 months ago

LA009E switch retirement for residential customers 2/17/2026 MAINTENANCE START TIME: 02/17/2026 08:00 AM MST MAINTENANCE STOP TIME: 02/17/2026 05:00 PM MST

16th February 2026

No incidents reported

15th February 2026

No incidents reported

14th February 2026

No incidents reported

13th February 2026

PA009 power maintenance, scheduled 5 months ago

DESCRIPTION: UTOPIA Maintenance PA009 power maintenance CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 02/13/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/13/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 36

LA025 switch retirement for business customers 2/13/2026, scheduled 5 months ago

All customers affected will experience a brief outage while maintenance is being performed. MAINTENANCE START TIME: 02/13/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/13/2026 06:00 AM MST

LA016 switch retirement for business customers 2/13/2026 12:00-6:00am, scheduled 5 months ago

TICKET SUBJECT: LA016 switch retirement for business customers 2/13/2026 TICKET NUMBER: 24579

DESCRIPTION: UTOPIA Maintenance LA016 switch retirement for business customers 2/13/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/13/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/13/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 0

BUSINESS/ENTERPRISE SITES (1): 386407 - XMission

LA011 switch retirement for business customers 2/13/2026, scheduled 5 months ago

DESCRIPTION: UTOPIA Maintenance LA011 switch retirement for business customers 2/13/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/13/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/13/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 0

12th February 2026

Fiber damage repair WV011.6 2/12/2026

Fiber damage repair WV011.6 2/12/2026 MAINTENANCE START TIME: 02/12/2026 08:00 PM MST MAINTENANCE STOP TIME: 02/13/2026 08:00 AM MST

UPDATES: 02/13/2026 01:11 AM MST - Work completed, no notable events.

South Salt Lake Emergency Maintenance

DESCRIPTION: UTOPIA Network Outage

SS001-ADS-1001 - Emergency Maintenance

Errors on Uplink. Swapping sides.

CATEGORY: Fiber Optical/LowlightLevels

START TIME: 02/12/2026 11:22 AM MST END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

UPDATES: 02/12/2026 01:49 PM MST - Ticket resolved 02/12/2026 01:48 PM MST - Uplink swapped. Customers are back online.

11th February 2026

LA016 switch retirement for residential customers 2/11 - 2/12/2026 8AM - 5PM, scheduled 5 months ago

DESCRIPTION: UTOPIA Maintenance LA016 switch retirement for residential customers 2/11 - 2/12/2026 8AM - 5PM CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/11/2026 08:00 AM MST MAINTENANCE STOP TIME: 02/12/2026 05:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 163

10th February 2026

Brigham City Outage

UPDATES: 02/10/2026 12:57 PM MST - Ticket resolved

DESCRIPTION: UTOPIA Network Outage CATEGORY: Network Hardware Other

START TIME: 02/10/2026 10:50 AM MST END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

9th February 2026

LA011 switch retirement for residential customers 2/9 and 2/10 8am-4pm, scheduled 5 months ago

DESCRIPTION: UTOPIA Maintenance LA011 switch retirement for residential customers 2/9 and 2/10 8am-4pm CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/09/2026 08:00 AM MST MAINTENANCE STOP TIME: 02/10/2026 05:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 173

UTOPIA OUTAGE IN LINDON/OREM

02/10/2026 12:00AM: UTOPIA has confirmed that this outage has been resolved.

02/09/2026 7:00pm UTOPIA has let us know this issue is still ongoing, current ETR is midnight.

02/09/2026: 4:40pm UTOPIA has let us know this issue is still ongoing we apologize for the inconvenience. Currently no ETA

DESCRIPTION: 2/9/2026 9:00AM UTOPIA has reported an outage affecting some connections in Lindon and Orem. Issue resolved SCOPE OF IMPACT: 17 customers are without service

8th February 2026

No incidents reported

7th February 2026

No incidents reported

6th February 2026

No incidents reported

5th February 2026

LA025 switch retirement for residential customers 2/5/2026 8AM-4PM, scheduled 5 months ago

TICKET SUBJECT: LA025 switch retirement for residential customers 2/5/2026 8AM-4PM TICKET NUMBER: 24486

DESCRIPTION: UTOPIA Maintenance LA025 switch retirement for residential customers 2/5/2026 8AM-4PM CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/05/2026 08:00 AM MST MAINTENANCE STOP TIME: 02/05/2026 04:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

UTOPIA General outage ticket for BD001 and BL001

DESCRIPTION: UTOPIA Network Outage Possible fiber damage effecting BL001.CWDM.1 cable tag. CATEGORY: Fiber Damage/CableCut

START TIME: 02/05/2026 01:31 PM MST END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 2 VERIFIED RESIDENTIAL CUSTOMERS: 0

UPDATES: 02/05/2026 10:44 PM MST - Ticket resolved 02/05/2026 10:43 PM MST - The fiber repair is complete. All customer are back up.

4th February 2026

LA007 switch retirement 2/4/2026 8am-4pm, scheduled 5 months ago

TICKET SUBJECT: LA007 switch retirement 2/4/2026 8am-4pm TICKET NUMBER: 24483

DESCRIPTION: UTOPIA Maintenance LA007 switch retirement 2/4/2026 8am-4pm CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/04/2026 08:00 AM MST MAINTENANCE STOP TIME: 02/04/2026 04:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

Outage in South Ogden

START TIME: 02/04/2026 04:04 PM MST DESCRIPTION: UTOPIA Network Outage

One customer affected

UPDATES: 02/05/2026 04:18 PM MST - Ticket resolved

UTOPIA General Outage Logan

DESCRIPTION: UTOPIA Network Outage Multiple customers down in the LG001 area off of different devices. Possible fiber damage. CATEGORY:

START TIME: 02/04/2026 03:00 PM MST END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

3rd February 2026

Lehi Fiber Lehi Outage with Cabinet 41

UPDATE: Lehi Fiber has reported they are finishing up, and customers should be back online

Lehi Fiber has made us aware of an outage affecting some of ourXMission Fiber customers. Our system administrators are currently working with UTOPIA to restore services as quickly as possible. The current ETA is 3-4 hours from now.

2nd February 2026

No incidents reported

1st February 2026

No incidents reported