@XMissionStatus on Bluesky
All systems are operational
Scheduled Maintenance
MU025 power maintenance 5/29/2026

TICKET NUMBER: 26113

DESCRIPTION: UTOPIA Maintenance MU025 power maintenance 5/29/2026 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 05/29/2026 12:01 AM MDT MAINTENANCE STOP TIME: 05/29/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 13 RESIDENTIAL CUSTOMERS: 9

CV006 Power maintenance 5/29/2026

TICKET NUMBER: 26114

DESCRIPTION: UTOPIA Maintenance CV006 Power maintenance 5/29/2026 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 05/29/2026 12:01 AM MDT MAINTENANCE STOP TIME: 05/29/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 6 RESIDENTIAL CUSTOMERS: 146

LA002 Power maintenance

TICKET NUMBER: 26313

DESCRIPTION: UTOPIA Maintenance LA002 Power maintenance CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 06/04/2026 12:01 AM MDT MAINTENANCE STOP TIME: 06/04/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 176

MNT-LA026-001 Major Farms relocate 6/10/2026 night 1 maintenance

TICKET NUMBER: 26402

DESCRIPTION: UTOPIA Maintenance MNT-LA026-001 Major Farms relocate 6/10/2026 night 1 maintenance CATEGORY: Fiber Relocation/Aerial/PoleChangeout

MAINTENANCE START TIME: 06/10/2026 10:00 PM MDT MAINTENANCE STOP TIME: 06/11/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 109

OR027 power maintenance 6/12/2026

TICKET NUMBER: 26400

DESCRIPTION: UTOPIA Maintenance OR027 power maintenance 6/12/2026 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 06/12/2026 12:01 AM MDT MAINTENANCE STOP TIME: 06/12/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 107

LA017 power maintenance 6/12/2026

TICKET NUMBER: 26401

DESCRIPTION: UTOPIA Maintenance LA017 power maintenance 6/12/2026 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 06/12/2026 12:01 AM MDT MAINTENANCE STOP TIME: 06/12/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 21 RESIDENTIAL CUSTOMERS: 61

Incidents

29th January 2021

Lindon UTOPIA Outage in Lindon

Some customers in Lindon on the UTOPIA network are temporarily without service while a switch is being repaired. Repairs are estimated to be complete within the hour.

28th January 2021

No incidents reported

27th January 2021

UTOPIA Maintenance in Layton, scheduled 5 years ago

UTOPIA will be upgrading links between LA007 and LA009 to improve capacity. No customer impact is expected.

UTOPIA DHCP server RAM expansion, scheduled 5 years ago

UTOPIA DHCP server will have its RAM doubled to 4GB. This will require shutdown and restart of the virtual machine running the server, but should be out of service no longer than 5 minutes. During downtime, new leases will not be assigned.

System failure during scheduled maintenance.

During the annual UPS preventative maintenance, our transfer switch encountered an error and rejected the load transfer. Our UPS worked as intended but unfortunately was not able to last as long as needed until power could be restored. We are working to restore power to all systems.

26th January 2021

UPS Preventative Maintenance, scheduled 5 years ago

XMission will be having our annual UPS preventative maintenance performed after hours to ensure peak performance for our backup power sources. This maintenance includes putting the UPS in bypass and running off of our backup generators. During this maintenance window, we expect to have no problems. The maintenance will be carried out by qualified vendors.

UTOPIA General UTOPIA has recovered.

UTOPIA appears to have recovered with little indication as to the cause of the outage. If you are still having issues, please reboot your router and contact us if you are still down.

UTOPIA General Scattered UTOPIA outages.

Scattered UTOPIA outages. Still investigating.

25th January 2021

No incidents reported

24th January 2021

No incidents reported

23rd January 2021

Orem UTOPIA fiber break was repaired.

Orem UTOPIA fiber break was repaired.

22nd January 2021

UTOPIA General UTOPIA Outage in Orem City

UPDATE: Conduit is still being repaired. ETR: 12:00 a.m.

UTOPIA General UTOPIA Outage in Orem City

“UPDATE: A fiber cut has been determined to be the cause of the issue. Crews have been dispatched to repair the damage. No ETR at this time.”

UTOPIA General UTOPIA Outage in Orem City

There is a service interruption impacting customers in Orem City. Currently, there are roughly 30 residential customers down. Field Services is being dispatched. No ETR at this time.

21st January 2021

No incidents reported

20th January 2021

No incidents reported

19th January 2021

No incidents reported

18th January 2021

No incidents reported

17th January 2021

No incidents reported

16th January 2021

No incidents reported

15th January 2021

No incidents reported

14th January 2021

No incidents reported

13th January 2021

No incidents reported

12th January 2021

No incidents reported

11th January 2021

No incidents reported

10th January 2021

No incidents reported

9th January 2021

No incidents reported

8th January 2021

No incidents reported

7th January 2021

No incidents reported

6th January 2021

No incidents reported

5th January 2021

No incidents reported

4th January 2021

No incidents reported

3rd January 2021

No incidents reported

2nd January 2021

No incidents reported

1st January 2021

No incidents reported

31st December 2020

No incidents reported