XMission Status

No incidents reported

WV040 switch retirement for residential customers 11/11/2025 - West Valley, scheduled 18 hours ago

DESCRIPTION: UTOPIA Maintenance WV040 switch retirement for residential customers 11/11/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 11/11/2025 08:00 AM MST MAINTENANCE STOP TIME: 11/11/2025 05:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 29

Perry UTOPIA Network Outage Likely fiber damage in PE001. - Perry

DESCRIPTION: UTOPIA Network Outage Likely fiber damage in PE001. CATEGORY:

START TIME: 11/11/2025 02:22 PM MST END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 0 VERIFIED RESIDENTIAL CUSTOMERS: 21

UPDATES: 11/11/2025 07:31 PM MST - It seems a stake was driven through our conduit and fiber so we can't visibly see the damage. ETR is around a 7 AM on 11/12/25

No incidents reported

LA022 switch retirement for business customers 11/7/2025 - Layton, scheduled 5 days ago

DESCRIPTION: UTOPIA Maintenance LA022 switch retirement for business customers 11/7/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 11/07/2025 12:01 AM MST MAINTENANCE STOP TIME: 11/07/2025 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4

Lindon Lindon/Orem UTOPIA Outage

DESCRIPTION: UTOPIA Network Outage UTOPIA has been alerted to an outage in the LI009 footprint(s) in Lindon, UT. Field Services are in transit to the site. There are 156 customers affected. Updates will be sent as we know more information.

--UPDATE--

UTOPIA has confirmed this resolved.

UTOPIA Maintenance Emergency fiber damage repair - West Valley, scheduled 5 days ago

DESCRIPTION: UTOPIA Maintenance Emergency fiber damage repair CATEGORY:

MAINTENANCE START TIME: 11/06/2025 09:00 PM MST MAINTENANCE STOP TIME: 11/07/2025 09:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 12

Southern Ute Fiber Southern Ute Outage

We have been made aware of issues affecting XMission Fiber customers in Colorado. We are working to get this issue resolved ASAP. Currently we do not have an ETA. We thank you for your patience while we work to get you back online

This was fully resolved at 6:45 PM.

No incidents reported

UPS Rescheduled Maintenance, scheduled 1 week ago

UPDATE: XMission has rescheduled a routine maintenance window between 5:00 p.m. and approximately midnight on Tuesday, November 4th to perform maintenance on our Uninterruptible Power Supply (UPS) infrastructure. No issues are expected and we will run our backup generators to better ensure the facility has stable power the entire time.

UTOPIA Maintenance Emergency fiber damage repair MU007.5.2 11/4/2025 Murray, scheduled 1 week ago

DESCRIPTION: UTOPIA Maintenance Emergency fiber damage repair MU007.5.2 11/4/2025 CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 11/04/2025 10:00 AM MST MAINTENANCE STOP TIME: 11/04/2025 02:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 4

UTOPIA Maintenance LA022 Switch retirement for residential customers - Layton, scheduled 1 week ago

DESCRIPTION: UTOPIA Maintenance LA022 Switch retirement for residential customers Nov 5-6th 8am-4pm CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 11/04/2025 08:00 AM MST MAINTENANCE STOP TIME: 11/05/2025 04:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 151

Zimbra Hosted Email Zimbra/Legacy E-mail Outage

We experienced a service outage today from 10:50 a.m. to 11:35 a.m. MST affecting email services. A storage drive failure on one of our infrastructure servers triggered an automatic recovery process that stalled. When we attempted to manually restart the recovery, it caused an unexpected system failure that required a restart to resolve. All services are now fully restored and operating normally. The failed hardware is being replaced, and we’re reviewing our response procedures to prevent similar incidents.

No incidents reported

MD010 switch retirement for business customers 10/31/2025 -Midvale, scheduled 1 week ago

DESCRIPTION: UTOPIA Maintenance MD010 switch retirement for business customers 10/31/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/31/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/31/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1

WV002 switch retirement 10/31/2025 - West Valley, scheduled 1 week ago

TICKET NUMBER: 22431

DESCRIPTION: UTOPIA Maintenance WV002 switch retirement 10/31/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/31/2025 12:00 AM MDT MAINTENANCE STOP TIME: 10/31/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3

MD010 switch retirement for residential customers 10/30/2025 - Midvale, scheduled 1 week ago

DESCRIPTION: UTOPIA Maintenance MD010 switch retirement for residential customers 10/30/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/30/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/30/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. RESIDENTIAL CUSTOMERS: 39

Emergency reboot edge-ut-pg001-rtr1 - Pleasant Grove, scheduled 1 week ago

DESCRIPTION: UTOPIA Maintenance Emergency reboot edge-ut-pg001-rtr1 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 10/30/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/30/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 218

OSP-WV024-005 forced fiber relocate 10/29/2025 - West Valley, scheduled 1 week ago

DESCRIPTION: UTOPIA Maintenance OSP-WV024-005 forced fiber relocate 10/29/2025 CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 10/29/2025 10:00 PM MDT
MAINTENANCE STOP TIME: 10/30/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. RESIDENTIAL CUSTOMERS: 5

Lehi Fiber Emergency Maintenance, scheduled 2 weeks ago

Where: Lehi, Utah Date of Maintenance: October 29th, 2025 Start Time: 1:00am End Time: 1:30am Reason for Maintenance: Card failure; needs to be replaced.

No incidents reported

WV011 switch retirement for business customers 10/27/2025 - West Valley, scheduled 2 weeks ago

DESCRIPTION: UTOPIA Maintenance WV011 switch retirement for business customers 10/27/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/27/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/27/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 22

Orem Emergency fiber repair. OR014 - Orem

DESCRIPTION: UTOPIA Maintenance Emergency fiber repair. OR014 CATEGORY: Fiber Repair/UndergroundCableDamage

MAINTENANCE START TIME: 10/10/2025 01:30 PM MDT MAINTENANCE STOP TIME: 10/10/2025 11:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 7

No incidents reported

WV002 switch retirement for residential 10/24/2025 - West Valley, scheduled 2 weeks ago

DESCRIPTION: UTOPIA Maintenance WV002 switch retirement for residential 10/24/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/24/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/24/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 49

WV042 switch retirement for residential customers 10/24/2025 - West Valley, scheduled 2 weeks ago

DESCRIPTION: UTOPIA Maintenance WV042 switch retirement for residential customers 10/24/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/24/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/24/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 202

WV011 switch retirement residential 10/23/2025 - West Valley, scheduled 2 weeks ago

DESCRIPTION: UTOPIA Maintenance WV011 switch retirement residential 10/23/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/23/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/23/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

Murray EMERGENCY MAINTENANCE NOTIFICATION: MU010 - Murray, Utah

EMERGENCY MAINTENANCE NOTIFICATION: MU010 - Murray, Utah
START: 10/23/2025 05:00 PM MST
STOP: 10/23/2025 11:00 PM MST
All customers will experience a brief outage as we perform maintenance. ~13 residential customers will be affected

10/24/2025 05:06 AM MDT - Ticket resolved

LA003 switch retirement for residential customers 10/22/2025 - Layton, scheduled 2 weeks ago

DESCRIPTION: UTOPIA Maintenance LA003 switch retirement for residential customers 10/22/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/22/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/22/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 54

WV007 switch retirement for residential 10/22/2025 - West Valley, scheduled 2 weeks ago

DESCRIPTION: UTOPIA Maintenance WV007 switch retirement for residential 10/22/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/22/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/22/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 113

Southern Ute Fiber Southern Ute Fiber outage

We have been made aware of an outage affecting XMission Fiber customers that are located in Colorado. Our system administrators are currently working with Bonfire to restore services as quickly as possible. No ETR at this time.

Update 4:35 PM : The connection is back up. We are waiting to hear from our backbone provider, Lumen for more specific details. If your internet still isn't working, please restart your Wi-Fi router.

No incidents reported

MD008 switch retirement 10/15/2025 residential customers - Midvale, scheduled 3 weeks ago

DESCRIPTION: UTOPIA Maintenance MD008 switch retirement 10/15/2025 residential customers CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/15/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/15/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 20

Southern Ute Fiber Bonfire Fiber Outage

We have been made aware of a potential outage impacting our XMission Fiber customers in Colorado, our system administrators are working with Bonfire Fiber to get this resolved. No ETA at this time.

UPDATE: The issue should now be resolved. Please restart your Wi-Fi router if you're still experiencing problems connecting to the internet.

Murray TICKET SUBJECT: EMERGENCY fiber damage repair MU016.10 and MU016.9.6 - Murray

DESCRIPTION: UTOPIA Maintenance EMERGENCY fiber damage repair MU016.10 and MU016.9.6 CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 10/14/2025 05:00 PM MDT MAINTENANCE STOP TIME: 10/15/2025 02:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 30

UPDATES:

10/15/2025 01:43 AM MDT - MU016.9 & .10 emergency maintenance finished.

Incidents

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