Incidents

CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 05/15/2026 12:01 AM MDT MAINTENANCE STOP TIME: 05/15/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 255

CATEGORY: Fiber Relocation/Aerial/PoleChangeout

MAINTENANCE START TIME: 05/14/2026 10:00 PM MDT MAINTENANCE STOP TIME: 05/15/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 0

There were some customers are experiencing issues getting a IPV6 address. Problem is resolved.

Starting 05/08 11:59 PM to 05/08 6:00AM, XMission will be performing emergency maintenance on one of our core routers. Following the advice on our networking vendor, we will be upgrading the firmware on this router to correct an issue affecting its firewall. While no downtime to customer Internet service is expected, customers may expect occasional, sub-second delays in accessing other XMission services during this time window, such as: DNS, email, web hosting, VoIP, and cloud hosting.

CATEGORY: Fiber Relocation/Aerial/StrandChangeout

MAINTENANCE START TIME: 05/07/2026 10:00 PM MDT MAINTENANCE STOP TIME: 05/08/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

CATEGORY: Fiber Relocation/Aerial/StrandChangeout

MAINTENANCE START TIME: 05/06/2026 10:00 PM MDT MAINTENANCE STOP TIME: 05/07/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 11

UPDATES: 05/07/2026 04:51 AM MDT - Ticket resolved 05/07/2026 04:51 AM MDT - Fiber cut brought additional customers in SJ001, but services now restored.

Starting 05/01 11:59 PM to 05/02 6:00AM, XMission will be performing emergency maintenance on one of our core routers. Following the advice on our networking vendor, we will be upgrading the firmware on this router to correct an issue affecting its firewall. While no downtime to customer Internet service is expected, customers may expect occasional, sub-second delays in accessing other XMission services during this time window, such as: DNS, email, web hosting, VoIP, and cloud hosting.

There will be a brief disruption of service while maintenance is being done from 4/30/2026 8 AM - 2PM MST.

Outage - LI003.1.1.1 fiber damage

DESCRIPTION: UTOPIA Network Outage CATEGORY: Fiber Damage/CableCut

START TIME: 04/22/2026 02:15 PM MDT END TIME: 04/23/2026 12:00 PM MDT

SCOPE OF IMPACT: Customers affected may be without service. UPDATES: 04/23/2026 07:27 AM MDT - ETR 12PM 4/23/2026

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 1 VERIFIED RESIDENTIAL CUSTOMERS: 0

MU016.8 Fiber Damage Repair 4/21/2026 TICKET NUMBER: 25669

DESCRIPTION: UTOPIA Maintenance MU016.8 Fiber Damage Repair 4/21/2026 CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 04/21/2026 08:00 PM MDT MAINTENANCE STOP TIME: 04/22/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 29

MAINTENANCE START TIME: 04/15/2026 08:00 PM MDT MAINTENANCE STOP TIME: 04/16/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 3